import taeem helpdesk updates
This commit is contained in:
parent
bdcacd8e81
commit
0f36ec5b50
|
|
@ -3,11 +3,11 @@
|
||||||
{
|
{
|
||||||
'name': 'Helpdesk',
|
'name': 'Helpdesk',
|
||||||
'version': '1.3',
|
'version': '1.3',
|
||||||
|
'category': 'Odex25 Services/helpdesk',
|
||||||
'sequence': 110,
|
'sequence': 110,
|
||||||
'summary': 'Track, prioritize, and solve customer tickets',
|
'summary': 'Track, prioritize, and solve customer tickets',
|
||||||
'author': "Expert Co Ltd",
|
'author': "Expert Co. Ltd.",
|
||||||
'website': "http://www.ex.com",
|
'website': "http://www.exp-sa.com",
|
||||||
'category': 'Odex25-Helpdesk/Odex25-Helpdesk',
|
|
||||||
'depends': [
|
'depends': [
|
||||||
'base_setup',
|
'base_setup',
|
||||||
'mail',
|
'mail',
|
||||||
|
|
|
||||||
|
|
@ -3,10 +3,10 @@
|
||||||
|
|
||||||
{
|
{
|
||||||
'name': 'EXP Helpdesk Assignation methods',
|
'name': 'EXP Helpdesk Assignation methods',
|
||||||
|
'category': 'Hidden',
|
||||||
'summary': 'Ticket Assignation methods for team members considering ticket types',
|
'summary': 'Ticket Assignation methods for team members considering ticket types',
|
||||||
'author': "Expert Co Ltd",
|
'author': "Expert Co. Ltd.",
|
||||||
'website': "http://www.ex.com",
|
'website': "http://www.exp-sa.com",
|
||||||
'category': 'Odex25-Helpdesk/Odex25-Helpdesk',
|
|
||||||
'depends': ['odex25_helpdesk_security'],
|
'depends': ['odex25_helpdesk_security'],
|
||||||
'description': """
|
'description': """
|
||||||
Ticket Assignation methods for team members considering ticket types
|
Ticket Assignation methods for team members considering ticket types
|
||||||
|
|
|
||||||
|
|
@ -4,9 +4,8 @@
|
||||||
{
|
{
|
||||||
'name': 'EXP Helpdesk Reopen',
|
'name': 'EXP Helpdesk Reopen',
|
||||||
'summary': 'adding reopen feature to helpdesk',
|
'summary': 'adding reopen feature to helpdesk',
|
||||||
'author': "Expert Co Ltd",
|
'author': "Expert Co. Ltd.",
|
||||||
'website': "http://www.ex.com",
|
'website': "http://www.exp-sa.com",
|
||||||
'category': 'Odex25-Helpdesk/Odex25-Helpdesk',
|
|
||||||
'depends': ['odex25_helpdesk'],
|
'depends': ['odex25_helpdesk'],
|
||||||
'description': """
|
'description': """
|
||||||
ODEX system is over than 200+ modules developed by love of Expert Company, based on ODOO system
|
ODEX system is over than 200+ modules developed by love of Expert Company, based on ODOO system
|
||||||
|
|
|
||||||
|
|
@ -2,10 +2,10 @@
|
||||||
|
|
||||||
{
|
{
|
||||||
'name': 'Helpdesk After Sales',
|
'name': 'Helpdesk After Sales',
|
||||||
|
'category': 'Odex25 Services/helpdesk',
|
||||||
'summary': 'Project, Tasks, After Sales',
|
'summary': 'Project, Tasks, After Sales',
|
||||||
'author': "Expert Co Ltd",
|
'author': "Expert Co. Ltd.",
|
||||||
'website': "http://www.ex.com",
|
'website': "http://www.exp-sa.com",
|
||||||
'category': 'Odex25-Helpdesk/Odex25-Helpdesk',
|
|
||||||
'depends': ['odex25_helpdesk', 'sale_management'],
|
'depends': ['odex25_helpdesk', 'sale_management'],
|
||||||
'auto_install': True,
|
'auto_install': True,
|
||||||
'description': """
|
'description': """
|
||||||
|
|
|
||||||
|
|
@ -3,11 +3,11 @@
|
||||||
|
|
||||||
{
|
{
|
||||||
'name': 'EXP Helpdesk Security',
|
'name': 'EXP Helpdesk Security',
|
||||||
|
'category': 'Hidden',
|
||||||
'summary': 'Ticket Security',
|
'summary': 'Ticket Security',
|
||||||
'author': "Expert Co Ltd",
|
'author': "Expert Co. Ltd.",
|
||||||
'website': "http://www.ex.com",
|
'website': "http://www.exp-sa.com",
|
||||||
'category': 'Odex25-Helpdesk/Odex25-Helpdesk',
|
'depends': ['odex25_helpdesk','odex25_helpdesk_reopen'],
|
||||||
'depends': ['odex25_helpdesk', 'odex25_helpdesk_reopen'],
|
|
||||||
'description': """
|
'description': """
|
||||||
Ticket Security
|
Ticket Security
|
||||||
""",
|
""",
|
||||||
|
|
|
||||||
|
|
@ -3,10 +3,10 @@
|
||||||
|
|
||||||
{
|
{
|
||||||
'name': 'EXP Helpdesk SLA Escalation Reminder',
|
'name': 'EXP Helpdesk SLA Escalation Reminder',
|
||||||
|
'category': 'Hidden',
|
||||||
'summary': 'Reminder in SLA Policy to reminde the team leader of the task depending on configuration',
|
'summary': 'Reminder in SLA Policy to reminde the team leader of the task depending on configuration',
|
||||||
'author': "Expert Co Ltd",
|
'author': "Expert Co. Ltd.",
|
||||||
'website': "http://www.ex.com",
|
'website': "http://www.exp-sa.com",
|
||||||
'category': 'Odex25-Helpdesk/Odex25-Helpdesk',
|
|
||||||
'depends': ['odex25_helpdesk'],
|
'depends': ['odex25_helpdesk'],
|
||||||
'description': """
|
'description': """
|
||||||
Reminder in SLA Policy to reminde the team leader of the task depending on configuration
|
Reminder in SLA Policy to reminde the team leader of the task depending on configuration
|
||||||
|
|
|
||||||
|
|
@ -2,10 +2,10 @@
|
||||||
|
|
||||||
{
|
{
|
||||||
'name': 'Helpdesk Stock',
|
'name': 'Helpdesk Stock',
|
||||||
|
'category': 'Odex25 Services/Helpdesk',
|
||||||
'summary': 'Project, Tasks, Stock',
|
'summary': 'Project, Tasks, Stock',
|
||||||
'author': "Expert Co Ltd",
|
'author': "Expert Co. Ltd.",
|
||||||
'website': "http://www.ex.com",
|
'website': "http://www.exp-sa.com",
|
||||||
'category': 'Odex25-Helpdesk/Odex25-Helpdesk',
|
|
||||||
'depends': ['odex25_helpdesk_sale', 'stock'],
|
'depends': ['odex25_helpdesk_sale', 'stock'],
|
||||||
'auto_install': False,
|
'auto_install': False,
|
||||||
'description': """
|
'description': """
|
||||||
|
|
|
||||||
Binary file not shown.
|
|
@ -2,11 +2,11 @@
|
||||||
|
|
||||||
{
|
{
|
||||||
'name': 'Online Ticket Submission',
|
'name': 'Online Ticket Submission',
|
||||||
|
'category': 'Website/Website',
|
||||||
'sequence': 58,
|
'sequence': 58,
|
||||||
'summary': 'Qualify helpdesk queries with a website form',
|
'summary': 'Qualify helpdesk queries with a website form',
|
||||||
'author': "Expert Co Ltd",
|
'author': "Expert Co. Ltd.",
|
||||||
'website': "http://www.ex.com",
|
'website': "http://www.exp-sa.com",
|
||||||
'category': 'Odex25-Helpdesk/Odex25-Helpdesk',
|
|
||||||
'depends': [
|
'depends': [
|
||||||
'website_form',
|
'website_form',
|
||||||
'odex25_website_helpdesk',
|
'odex25_website_helpdesk',
|
||||||
|
|
|
||||||
|
|
@ -2,11 +2,11 @@
|
||||||
|
|
||||||
{
|
{
|
||||||
'name': 'Website IM Livechat Helpdesk',
|
'name': 'Website IM Livechat Helpdesk',
|
||||||
|
'category': 'Odex25 Services/Helpdesk',
|
||||||
'sequence': 58,
|
'sequence': 58,
|
||||||
'summary': 'Ticketing, Support, Livechat',
|
'summary': 'Ticketing, Support, Livechat',
|
||||||
'author': "Expert Co Ltd",
|
'author': "Expert Co. Ltd.",
|
||||||
'website': "http://www.ex.com",
|
'website': "http://www.exp-sa.com",
|
||||||
'category': 'Odex25-Helpdesk/Odex25-Helpdesk',
|
|
||||||
'depends': [
|
'depends': [
|
||||||
'odex25_website_helpdesk',
|
'odex25_website_helpdesk',
|
||||||
'website_livechat',
|
'website_livechat',
|
||||||
|
|
|
||||||
|
|
@ -2,11 +2,11 @@
|
||||||
|
|
||||||
{
|
{
|
||||||
'name': 'Website Slides Helpdesk',
|
'name': 'Website Slides Helpdesk',
|
||||||
|
'category': 'Odex25 Services/Helpdesk',
|
||||||
'sequence': 58,
|
'sequence': 58,
|
||||||
'summary': 'Ticketing, Support, Slides',
|
'summary': 'Ticketing, Support, Slides',
|
||||||
'author': "Expert Co Ltd",
|
'author': "Expert Co. Ltd.",
|
||||||
'website': "http://www.ex.com",
|
'website': "http://www.exp-sa.com",
|
||||||
'category': 'Odex25-Helpdesk/Odex25-Helpdesk',
|
|
||||||
'depends': [
|
'depends': [
|
||||||
'odex25_website_helpdesk',
|
'odex25_website_helpdesk',
|
||||||
'website_slides',
|
'website_slides',
|
||||||
|
|
|
||||||
Loading…
Reference in New Issue