diff --git a/odex25_ensan/odex_benefit/i18n/ar_001.po b/odex25_ensan/odex_benefit/i18n/ar_001.po
index d61032091..288e8fec5 100644
--- a/odex25_ensan/odex_benefit/i18n/ar_001.po
+++ b/odex25_ensan/odex_benefit/i18n/ar_001.po
@@ -1395,7 +1395,7 @@ msgstr "مدة الانتهاء بالايام"
 #: model:ir.model.fields,field_description:odex_benefit.field_service_request__benefit_category_ids
 #: model:ir.model.fields,field_description:odex_benefit.field_services_settings__benefit_category_ids
 msgid "Allowed Categories"
-msgstr ""
+msgstr "الفئات المستفيدة"
 
 #. module: odex_benefit
 #: model:ir.model.fields.selection,name:odex_benefit.selection__services_settings__service_type__alternative_housing
@@ -10506,7 +10506,6 @@ msgid "Self"
 msgstr "نفس"
 
 #. module: odex_benefit
-#: model_terms:ir.ui.view,arch_db:odex_benefit.service_request_form
 #: model_terms:ir.ui.view,arch_db:odex_benefit.service_request_search
 msgid "Send Request"
 msgstr "إرسال الطلب"
@@ -14247,11 +14246,6 @@ msgstr "اختر سبب الرفض"
 msgid "Return the request to the specialist"
 msgstr "إعادة الطلب إلي الاخصائي"
 
-#. module: odex_benefit
-#: model_terms:ir.ui.view,arch_db:odex_benefit.service_request_form
-msgid "RESEARCHER ACCEPT"
-msgstr "قبول الباحث "
-
 #. module: odex_benefit
 #: model:ir.model.fields,field_description:odex_benefit.field_service_request__return_reason
 msgid "Reason for Returning the Request"
@@ -15947,4 +15941,41 @@ msgstr "شروط الاستحقاق"
 #. module: odex_benefit
 #: model:ir.model.fields,field_description:odex_benefit.field_services_settings__allow_non_beneficiary
 msgid "Allow Non Beneficiary"
-msgstr "منح الخدمة لغير المستفيد"
\ No newline at end of file
+msgstr "منح الخدمة لغير المستفيد"
+
+#. module: odex_benefit
+#: model_terms:ir.ui.view,arch_db:odex_benefit.service_request_form
+msgid "Send"
+msgstr "إرسال الطلب"
+
+#. module: odex_benefit
+#: model_terms:ir.ui.view,arch_db:odex_benefit.service_request_form
+msgid "Researcher Approval"
+msgstr "موافقة الأخصائي"
+
+#. module: odex_benefit
+#: model_terms:ir.ui.view,arch_db:odex_benefit.service_request_form
+msgid "Family Received"
+msgstr "تم الاستلام"
+
+#. module: odex_benefit
+#: model:ir.model.fields,field_description:odex_benefit.field_service_refuse_reason_wizard__notes
+msgid "Additional Notes"
+msgstr "ملاحظات"
+
+#. module: odex_benefit
+#: code:addons/odex_benefit/wizards/service_refuse_reason_wizard.py:0
+#, python-format
+msgid ""
+"Request was refused.\n"
+"Reason: %s\n"
+"Notes: %s"
+msgstr ""
+"تم رفض طلب الخدمة.\n"
+"السبب: %s\n"
+"الملاحظات: %s"
+
+#. module: odex_benefit
+#: model:ir.model.fields,field_description:odex_benefit.field_service_request__refuse_reason
+msgid "Reason for Refusal"
+msgstr "سبب الرفض"
\ No newline at end of file
diff --git a/odex25_ensan/odex_benefit/models/service_request.py b/odex25_ensan/odex_benefit/models/service_request.py
index 2207b0fcf..e81985f42 100644
--- a/odex25_ensan/odex_benefit/models/service_request.py
+++ b/odex25_ensan/odex_benefit/models/service_request.py
@@ -174,6 +174,7 @@ class ServiceRequest(models.Model):
     state_b = fields.Selection(related='state', tracking=False)
     refuse_reason_id = fields.Many2one('service.refuse.reason', string="Refuse Reason")
     return_reason = fields.Text(string="Reason for Returning the Request")
+    refuse_reason = fields.Text(string="Reason for Refusal")
     specialist_note = fields.Text(string="Specialist's Note After Return")
     exception = fields.Boolean(string='Exception',default=False)
     exception_attach = fields.Many2many('ir.attachment', 'rel_exception_attachment_service_request', 'service_request_id',
@@ -497,8 +498,6 @@ class ServiceRequest(models.Model):
         }
 
     def action_refuse(self):
-        # for rec in self:
-        #     rec.state = 'refused'
         return {
             'name': 'Select Reason',
             'type': 'ir.actions.act_window',
diff --git a/odex25_ensan/odex_benefit/views/service_request.xml b/odex25_ensan/odex_benefit/views/service_request.xml
index 1e3b0e1d2..e6ffd1a61 100644
--- a/odex25_ensan/odex_benefit/views/service_request.xml
+++ b/odex25_ensan/odex_benefit/views/service_request.xml
@@ -8,140 +8,234 @@
                 <form string="Service Request">
                     <header>
                         <button name="action_send_to_researcher" type="object" states="draft"
-                                string="Researcher Accept" class="oe_highlight"/>
+                                string="Send" class="oe_highlight" />
                         <button name="action_researcher_send_request" type="object" states="researcher"
-                                string="Send Request" class="oe_highlight"/>
+                                string="Researcher Approval" class="oe_highlight"
+                                groups="odex_benefit.group_benefit_researcher"
+                        />
+                        <button name="action_refuse" type="object"
+                                string="Refuse" class="btn btn-danger"
+                                states="researcher" groups="odex_benefit.group_benefit_researcher"/>
                         <button name="action_operations_chief_approve" type="object"
                                 string="Request First Approve" class="oe_highlight"
                                 confirm="Are you sure you want to first approve  ?"
-                                states="send_request" groups="odex_benefit.group_benefit_woman_commitee,odex_benefit.group_benefit_manager"/>
+                                states="send_request"
+                                groups="odex_benefit.group_benefit_woman_commitee"
+                        />
+                        <button name="action_first_refuse" type="object"
+                                string="Return the request to the specialist" class="btn btn-warning"
+                                states="send_request"
+                                groups="odex_benefit.group_benefit_woman_commitee"/>
+                        <button name="action_refuse" type="object"
+                                string="Refuse" class="btn btn-danger"
+                                states="send_request"
+                                groups="odex_benefit.group_benefit_woman_commitee"
+                        />
                         <button name="action_branch_manager_approve" type="object"
                                 string="Request Second Approve" class="oe_highlight"
                                 confirm="Are you sure you want to second approve  ?"
-                                states="first_approve" groups="odex_benefit.group_benefit_branch_manager,odex_benefit.group_benefit_manager"/>
-                        <button name="action_beneficiary_manager_approve" type="object"
-                                string="Beneficiary Approve" class="oe_highlight"
-                                confirm="Are you sure you want to approve  ?"
-                                states="second_approve" groups="odex_benefit.group_benefit_branch_manager,odex_benefit.group_benefit_manager"/> 
+                                states="first_approve"
+                                groups="odex_benefit.group_benefit_branch_manager"/>
+                        <button name="action_refuse" type="object"
+                                string="Refuse" class="btn btn-danger"
+                                states="first_approve"
+                                groups="odex_benefit.group_benefit_branch_manager"
+                        />
                         <button name="action_accounting_approve" type="object"
                                 string="Accounting Approve" class="oe_highlight"
                                 confirm="Are you sure you want to approve  ?"
                                 states="accounting_approve" groups="odex_benefit.group_benefit_accounting_accept"/>
+                        <button name="action_refuse" type="object"
+                                string="Refuse" class="btn btn-danger"
+                                states="accounting_approve"
+                                groups="odex_benefit.group_benefit_accounting_accept"
+                        />
+                        <button name="action_request_done" type="object"
+                                string="Family Received" class="oe_highlight"
+                                states="send_request_to_supplier"/>
+                        <button name="action_refuse" type="object"
+                                string="Refuse" class="btn btn-danger"
+                                states="send_request_to_supplier"
+                        />
+                        <button name="action_first_refuse" type="object"
+                                string="Return the request to the specialist" class="btn btn-warning"
+                                states="refused"
+                        />
+
+                        <button name="action_beneficiary_manager_approve" type="object"
+                                string="Beneficiary Approve" class="oe_highlight"
+                                confirm="Are you sure you want to approve  ?"
+                                states="second_approve"
+                                groups="odex_benefit.group_benefit_branch_manager,odex_benefit.group_benefit_manager"/>
                         <button name="action_supplier_approve" type="object"
                                 string="Supplier Approve" class="oe_highlight"
                                 confirm="Are you sure you want to approve  ?"
-                                states="approval_of_beneficiary_services" groups="odex_benefit.group_benefit_accounting_accept"/>
-                        <button name="action_request_done" type="object"
-                                string="Family Received Device" class="oe_highlight"
-                                groups="odex_benefit.group_benefit_accounting_accept" states="send_request_to_supplier" />
-                        <button name="action_first_refuse" type="object"
-                                string="Return the request to the specialist" class="oe_highlight"
-                                attrs="{'invisible': ['|',('return_reason','!=', False), ('state', 'not in', ['accounting_approve', 'second_approve' ,'send_request' ,'first_approve'])]}"
-                                groups="odex_benefit.group_benefit_accounting_accept,odex_benefit.group_benefit_woman_commitee,odex_benefit.group_benefit_branch_manager,odex_benefit.group_benefit_manager"/>
-                        <button name="action_refuse" type="object"
-                                string="Refuse" class="oe_highlight"
-                                states="first_approve,second_approve,draft,send_request"/>
-                        <field name="state" widget="statusbar" statusbar_visible="draft,researcher,send_request,first_approve,accounting_approve,send_request_to_supplier,family_received_device,refused"/>
-                        </header>
-                        <sheet>
-                            <field name="is_payment_order_done" invisible="1"/>
-                            <widget name="web_ribbon" title="Payment Order Done" bg_color="bg-success"
-                            attrs="{'invisible': [('is_payment_order_done', '=', False)]}"/>
+                                states="approval_of_beneficiary_services"
+                                groups="odex_benefit.group_benefit_accounting_accept"/>
+                        <field name="state" widget="statusbar"
+                               statusbar_visible="draft,researcher,send_request,first_approve,accounting_approve,send_request_to_supplier,family_received_device,refused"/>
+                    </header>
+                    <sheet>
+                        <field name="is_payment_order_done" invisible="1"/>
+                        <widget name="web_ribbon" title="Payment Order Done" bg_color="bg-success"
+                                attrs="{'invisible': [('is_payment_order_done', '=', False)]}"/>
+                        <group>
+                            <div class="oe_title">
+                                <h1>
+                                    <field name="name" readonly="1"/>
+                                </h1>
+                            </div>
                             <group>
-                                 <div class="oe_title">
-                                        <h1>
-                                            <field name="name" readonly="1"/>
-                                        </h1>
-                                </div>
-                                <group>
-                                    <field name="date" attrs="{'readonly':[('state','not in',['draft','researcher','send_request'])]}" required="1"/>
-                                    <field name="benefit_type" attrs="{'readonly':[('state','not in',['draft','researcher','send_request'])]}" required="1"/>
-                                    <field name="family_id" attrs="{'readonly':[('state','not in',['draft','researcher','send_request'])]}" required="1"/>
-                                    <field name="family_category" force_save="1"/>
-                                    <field name="researcher_id" force_save="1"/>
-                                    <field name="benefit_member_count" force_save="1"/>
-                                    <field name="eid_gift_benefit_count" attrs="{'invisible':['|',('service_type','!=','eid_gift'),('benefit_type','!=','family')]}"/>
-                                    <field name="branch_custom_id" force_save="1"/>
-                                    <field name="member_id" attrs="{'invisible':[('benefit_type','!=','member')],'readonly':[('state','not in',['draft','researcher','send_request'])],'required':[('benefit_type','=','member')]}"/>
-                                    <field name="member_age" attrs="{'invisible':[('benefit_type','!=','member')]}"/>
-                                    <field name="account_id" invisible="1"/>
-                                    <field name="device_account_id" invisible="1"/>
-                                    <field name="accountant_id" attrs="{'invisible':[('state','in',['draft','researcher','send_request','first_approve','second_approve'])]}"/>
-                                    <field name="payment_order_id" readonly="1" groups="odex_benefit.group_benefit_accounting_accept" invisible="1"/>
-                                    <field name="vendor_bill" readonly="1" attrs="{'invisible':[('service_type','!=','electrical_devices')]}"/>
-                                    <field name="is_service_producer" invisible="1"/>
-                                    <field name="service_producer_id" attrs="{'invisible':[('is_service_producer','=',False)],'readonly':[('state','not in',['draft','researcher','send_request'])]}"/>
-                                </group>
-                                <group>
-                                    <field name="available_service_cats" invisible="1"/>
-                                    <field name="service_cat" attrs="{'readonly':[('state','not in',['draft','researcher','send_request'])]}" domain="[('id','in',available_service_cats)]" required="1"/>
-                                    <field name="need_status" attrs="{'readonly':[('state','not in',['draft','researcher','send_request'])]}"/>
-                                    <field name="main_service_category" attrs="{'readonly':[('state','not in',['draft','researcher','send_request'])]}" invisible="1"/>
-                                    <field name="sub_service_category" attrs="{'readonly':[('state','not in',['draft','researcher','send_request'])]}" invisible="1"/>
-                                    <field name="requested_service_amount" attrs="{'readonly': [
+                                <field name="date"
+                                       attrs="{'readonly':[('state','not in',['draft','researcher','send_request'])]}"
+                                       required="1"/>
+                                <field name="benefit_type"
+                                       attrs="{'readonly':[('state','not in',['draft','researcher','send_request'])]}"
+                                       required="1"/>
+                                <field name="family_id"
+                                       attrs="{'readonly':[('state','not in',['draft','researcher','send_request'])]}"
+                                       required="1"/>
+                                <field name="family_category" force_save="1"/>
+                                <field name="researcher_id" force_save="1"/>
+                                <field name="benefit_member_count" force_save="1"/>
+                                <field name="eid_gift_benefit_count"
+                                       attrs="{'invisible':['|',('service_type','!=','eid_gift'),('benefit_type','!=','family')]}"/>
+                                <field name="branch_custom_id" force_save="1"/>
+                                <field name="member_id"
+                                       attrs="{'invisible':[('benefit_type','!=','member')],'readonly':[('state','not in',['draft','researcher','send_request'])],'required':[('benefit_type','=','member')]}"/>
+                                <field name="member_age" attrs="{'invisible':[('benefit_type','!=','member')]}"/>
+                                <field name="account_id" invisible="1"/>
+                                <field name="device_account_id" invisible="1"/>
+                                <field name="accountant_id"
+                                       attrs="{'invisible':[('state','in',['draft','researcher','send_request','first_approve','second_approve'])]}"/>
+                                <field name="payment_order_id" readonly="1"
+                                       groups="odex_benefit.group_benefit_accounting_accept" invisible="1"/>
+                                <field name="vendor_bill" readonly="1"
+                                       attrs="{'invisible':[('service_type','!=','electrical_devices')]}"/>
+                                <field name="is_service_producer" invisible="1"/>
+                                <field name="service_producer_id"
+                                       attrs="{'invisible':[('is_service_producer','=',False)],'readonly':[('state','not in',['draft','researcher','send_request'])]}"/>
+                            </group>
+                            <group>
+                                <field name="available_service_cats" invisible="1"/>
+                                <field name="service_cat"
+                                       attrs="{'readonly':[('state','not in',['draft','researcher','send_request'])]}"
+                                       domain="[('id','in',available_service_cats)]" required="1"/>
+                                <field name="need_status"
+                                       attrs="{'readonly':[('state','not in',['draft','researcher','send_request'])]}"/>
+                                <field name="main_service_category"
+                                       attrs="{'readonly':[('state','not in',['draft','researcher','send_request'])]}"
+                                       invisible="1"/>
+                                <field name="sub_service_category"
+                                       attrs="{'readonly':[('state','not in',['draft','researcher','send_request'])]}"
+                                       invisible="1"/>
+                                <field name="requested_service_amount" attrs="{'readonly': [
                                         '|', 
                                             '&amp;',
                                                 ('state', 'not in', ['draft', 'researcher', 'send_request', 'first_approve', 'second_approve', 'accounting_approve']),
                                                 ('service_type', 'in', ['marriage', 'eid_gift', 'winter_clothing', 'ramadan_basket']),
                                             ('service_type', 'in', ['electrical_devices', 'home_furnishing'])
-                                    ]}" force_save="1" required="1" />
-                                    <field name="exception" attrs="{'readonly':[('state','not in',['draft','researcher','send_request'])]}"/>
-                                    <field name="exception_attach" attrs="{'invisible': [('exception', '=', False)]}" widget="many2many_attachment_preview"/>
-                                    <field name="amount_for_buy_home_for_member_count" attrs="{'invisible':[('service_type','!=','buy_home')]}"/>
-                                    <field name="home_age" attrs="{'invisible':[('service_type','!=','buy_home')]}"/>
-                                    <field name="max_electricity_bill_amount" readonly="1" force_save="1"  attrs="{'invisible':[('service_type','!=','electricity_bill')]}"/>
-                                    <field name="max_water_bill_amount" readonly="1" force_save="1"  attrs="{'invisible':[('service_type','!=','water_bill')]}"/>
-                                    <field name="aid_amount" invisible="1"/>
-                                    <field name="description" attrs="{'readonly':[('state','not in',['draft','researcher','send_request'])]}"/>
-                                    <field name="service_attach" invisible="1" widget="many2many_attachment_preview"/>
-                                    <field name="has_marriage_course" attrs="{'readonly':[('state','not in',['draft','researcher','send_request'])],'invisible':[('service_type','!=','marriage')],'required':[('service_type','=','marriage')]}"/>
-                                    <field name="service_type" invisible="1"/>
-                                    <field name="refuse_reason_id" attrs="{'invisible': [('refuse_reason_id', '=', False)]}" readonly="1"/>
-                                    <field name="return_reason" attrs="{'invisible': [('return_reason', '=', False)]}" readonly="1"/>
-                                    <field name="specialist_note" attrs="{'invisible': [('return_reason', '=', False)]}"/>
-                                    <field name="required_attach" invisible="1"/>
-                                </group>
+                                    ]}" force_save="1" required="1"/>
+                                <field name="exception"
+                                       attrs="{'readonly':[('state','not in',['draft','researcher','send_request'])]}"/>
+                                <field name="exception_attach" attrs="{'invisible': [('exception', '=', False)]}"
+                                       widget="many2many_attachment_preview"/>
+                                <field name="amount_for_buy_home_for_member_count"
+                                       attrs="{'invisible':[('service_type','!=','buy_home')]}"/>
+                                <field name="home_age" attrs="{'invisible':[('service_type','!=','buy_home')]}"/>
+                                <field name="max_electricity_bill_amount" readonly="1" force_save="1"
+                                       attrs="{'invisible':[('service_type','!=','electricity_bill')]}"/>
+                                <field name="max_water_bill_amount" readonly="1" force_save="1"
+                                       attrs="{'invisible':[('service_type','!=','water_bill')]}"/>
+                                <field name="aid_amount" invisible="1"/>
+                                <field name="description"
+                                       attrs="{'readonly':[('state','not in',['draft','researcher','send_request'])]}"/>
+                                <field name="service_attach" invisible="1" widget="many2many_attachment_preview"/>
+                                <field name="has_marriage_course"
+                                       attrs="{'readonly':[('state','not in',['draft','researcher','send_request'])],'invisible':[('service_type','!=','marriage')],'required':[('service_type','=','marriage')]}"/>
+                                <field name="service_type" invisible="1"/>
+                                <field name="refuse_reason_id" attrs="{'invisible': [('refuse_reason_id', '=', False)]}"
+                                       readonly="1"/>
+                                <field name="refuse_reason" attrs="{'invisible': [('refuse_reason', '=', False)]}"
+                                       readonly="1"/>
+                                <field name="return_reason" attrs="{'invisible': [('return_reason', '=', False)]}"
+                                       readonly="1"/>
+                                <field name="specialist_note" attrs="{'invisible': [('return_reason', '=', False)]}"/>
+                                <field name="required_attach" invisible="1"/>
                             </group>
-                            <notebook>
-                                 <page string="Services Attachments Settings" attrs="{'invisible':[('required_attach','=',False)]}">
-                                    <field name="attachment_lines" widget="one2many_list">
-                                        <tree editable="bottom" delete="0">
-                                            <field name="name"/>
-                                            <field name="service_attach" widget="many2many_attachment_preview"/>
-                                            <field name="notes"/>
-                                            <field name="service_type" invisible="1"/>
-                                        </tree>
-                                    </field>
-                                </page>
-                                <page string="Rent Information" attrs="{'invisible':[('service_type', '!=', 'rent'),'|',('service_type', '!=', 'alternative_housing'),('providing_alternative_housing_based_rent','=',False)]}">
+                        </group>
+                        <notebook>
+                            <page string="Services Attachments Settings"
+                                  attrs="{'invisible':[('required_attach','=',False)]}">
+                                <field name="attachment_lines" widget="one2many_list">
+                                    <tree editable="bottom" delete="0">
+                                        <field name="name"/>
+                                        <field name="service_attach" widget="many2many_attachment_preview"/>
+                                        <field name="notes"/>
+                                        <field name="service_type" invisible="1"/>
+                                    </tree>
+                                </field>
+                            </page>
+                            <page string="Rent Information"
+                                  attrs="{'invisible':[('service_type', '!=', 'rent'),'|',('service_type', '!=', 'alternative_housing'),('providing_alternative_housing_based_rent','=',False)]}">
                                 <form>
                                     <sheet>
                                         <group>
-                                            <group  attrs="{'invisible':[('service_type', '=', 'alternative_housing')]}">
+                                            <group attrs="{'invisible':[('service_type', '=', 'alternative_housing')]}">
                                                 <separator string="Rent Contract Information" colspan="2"/>
                                                 <br/>
                                                 <field name="rent_payment_date_exception" widget="boolean_toggle"/>
-                                                <field name="rent_payment_date" attrs="{'required':[('service_type','=','rent'),('new_rent_contract','=',False)]}"/>
-                                                <field name="rent_contract_number" attrs="{'invisible':[('benefit_type','!=','family')]}" force_save="1"/>
-                                                <field name="rent_start_date" attrs="{'invisible':[('benefit_type','!=','family')]}" force_save="1"/>
-                                                <field name="rent_end_date" attrs="{'invisible':[('benefit_type','!=','family')]}" force_save="1"/>
-                                                <label for="start" string="Period" />
+                                                <field name="rent_payment_date"
+                                                       attrs="{'required':[('service_type','=','rent'),('new_rent_contract','=',False)]}"/>
+                                                <field name="rent_contract_number"
+                                                       attrs="{'invisible':[('benefit_type','!=','family')]}"
+                                                       force_save="1"/>
+                                                <field name="rent_start_date"
+                                                       attrs="{'invisible':[('benefit_type','!=','family')]}"
+                                                       force_save="1"/>
+                                                <field name="rent_end_date"
+                                                       attrs="{'invisible':[('benefit_type','!=','family')]}"
+                                                       force_save="1"/>
+                                                <label for="start" string="Period"/>
                                                 <div name="dates" class="o_row">
-                                                    <field name="start" attrs="{'readonly':[('state','not in',['draft','researcher','send_request'])]}"/>
-                                                    <i class="fa fa-long-arrow-right mx-2 oe_edit_only" aria-label="Arrow icon" title="Arrow" />
-                                                    <i class="fa fa-long-arrow-right mx-2 oe_read_only" aria-label="Arrow icon" title="Arrow" attrs="{'invisible': [('start', '=', False), ('end', '=', False)]}" />
-                                                    <field name="end" attrs="{'readonly':[('state','not in',['draft','researcher','send_request'])]}" />
+                                                    <field name="start"
+                                                           attrs="{'readonly':[('state','not in',['draft','researcher','send_request'])]}"/>
+                                                    <i class="fa fa-long-arrow-right mx-2 oe_edit_only"
+                                                       aria-label="Arrow icon" title="Arrow"/>
+                                                    <i class="fa fa-long-arrow-right mx-2 oe_read_only"
+                                                       aria-label="Arrow icon" title="Arrow"
+                                                       attrs="{'invisible': [('start', '=', False), ('end', '=', False)]}"/>
+                                                    <field name="end"
+                                                           attrs="{'readonly':[('state','not in',['draft','researcher','send_request'])]}"/>
                                                 </div>
-                                                <field name="rent_amount" attrs="{'invisible':[('benefit_type','!=','family')]}" force_save="1"/>
-                                                <field name="rent_amount_payment" attrs="{'invisible':[('benefit_type','!=','family')]}" force_save="1"/>
-                                                <field name="payment_type" attrs="{'invisible':[('benefit_type','!=','family')]}" force_save="1"/>
-                                               <field name="rent_attachment" widget="many2many_attachment_preview" attrs="{'invisible':[('benefit_type','!=','family')]}" force_save="1"/>
-                                               <field name="member_rent_contract_number" attrs="{'invisible':[('benefit_type','!=','member')]}" force_save="1"/>
-                                               <field name="member_rent_start_date" attrs="{'invisible':[('benefit_type','!=','member')]}" force_save="1"/>
-                                               <field name="member_rent_end_date" attrs="{'invisible':[('benefit_type','!=','member')]}" force_save="1"/>
-                                               <field name="member_rent_attachment" widget="many2many_attachment_preview" attrs="{'invisible':[('benefit_type','!=','member')]}" force_save="1"/>
-                                               <field name="new_rent_contract" widget="boolean_toggle" attrs="{'invisible':[('benefit_type','!=','family')]}"/>
-<!--                                               <field name="is_alternative_housing" widget="boolean_toggle"/>-->
+                                                <field name="rent_amount"
+                                                       attrs="{'invisible':[('benefit_type','!=','family')]}"
+                                                       force_save="1"/>
+                                                <field name="rent_amount_payment"
+                                                       attrs="{'invisible':[('benefit_type','!=','family')]}"
+                                                       force_save="1"/>
+                                                <field name="payment_type"
+                                                       attrs="{'invisible':[('benefit_type','!=','family')]}"
+                                                       force_save="1"/>
+                                                <field name="rent_attachment" widget="many2many_attachment_preview"
+                                                       attrs="{'invisible':[('benefit_type','!=','family')]}"
+                                                       force_save="1"/>
+                                                <field name="member_rent_contract_number"
+                                                       attrs="{'invisible':[('benefit_type','!=','member')]}"
+                                                       force_save="1"/>
+                                                <field name="member_rent_start_date"
+                                                       attrs="{'invisible':[('benefit_type','!=','member')]}"
+                                                       force_save="1"/>
+                                                <field name="member_rent_end_date"
+                                                       attrs="{'invisible':[('benefit_type','!=','member')]}"
+                                                       force_save="1"/>
+                                                <field name="member_rent_attachment"
+                                                       widget="many2many_attachment_preview"
+                                                       attrs="{'invisible':[('benefit_type','!=','member')]}"
+                                                       force_save="1"/>
+                                                <field name="new_rent_contract" widget="boolean_toggle"
+                                                       attrs="{'invisible':[('benefit_type','!=','family')]}"/>
+                                                <!--                                               <field name="is_alternative_housing" widget="boolean_toggle"/>-->
                                             </group>
                                             <group attrs="{'invisible':[('benefit_type','!=','family')]}">
                                                 <separator string="Rent Amounts" colspan="2"/>
@@ -149,7 +243,8 @@
                                                 <field name="estimated_rent_amount"/>
                                                 <field name="estimated_rent_amount_payment"/>
                                                 <field name="paid_rent_amount"/>
-                                                <field name="added_amount_if_mother_dead" attrs="{'invisible':[('service_type','=','alternative_housing')]}"/>
+                                                <field name="added_amount_if_mother_dead"
+                                                       attrs="{'invisible':[('service_type','=','alternative_housing')]}"/>
                                             </group>
                                         </group>
                                         <group attrs="{'invisible':[('new_rent_contract','=',False),'|',('service_type', '!=', 'alternative_housing'),('providing_alternative_housing_based_rent','=',False)]}">
@@ -157,21 +252,36 @@
                                                 <separator string="New Rent Contract Information" colspan="2"/>
                                                 <br/>
                                                 <field name="new_rent_payment_date_exception" widget="boolean_toggle"/>
-                                                <field name="new_rent_payment_date" attrs="{'required':[('service_type','=','rent'),('new_rent_contract','=',True)]}"/>
-                                                <field name="new_rent_contract_number" attrs="{'invisible':[('benefit_type','!=','family')]}"/>
-                                                <field name="new_rent_start_date" attrs="{'invisible':[('benefit_type','!=','family')]}"/>
-                                                <field name="new_rent_end_date" attrs="{'invisible':[('benefit_type','!=','family')]}"/>
-                                                 <label for="new_start" string="Period" attrs="{'invisible':[('benefit_type','!=','family')]}"/>
-                                                <div name="dates" class="o_row" attrs="{'invisible':[('benefit_type','!=','family')]}">
-                                                    <field name="new_start" attrs="{'readonly':[('state','not in',['draft','researcher','send_request'])]}"/>
-                                                    <i class="fa fa-long-arrow-right mx-2 oe_edit_only" aria-label="Arrow icon" title="Arrow" />
-                                                    <i class="fa fa-long-arrow-right mx-2 oe_read_only" aria-label="Arrow icon" title="Arrow" attrs="{'invisible': [('new_start', '=', False), ('new_end', '=', False)]}" />
-                                                    <field name="new_end" attrs="{'readonly':[('state','not in',['draft','researcher','send_request'])]}" />
+                                                <field name="new_rent_payment_date"
+                                                       attrs="{'required':[('service_type','=','rent'),('new_rent_contract','=',True)]}"/>
+                                                <field name="new_rent_contract_number"
+                                                       attrs="{'invisible':[('benefit_type','!=','family')]}"/>
+                                                <field name="new_rent_start_date"
+                                                       attrs="{'invisible':[('benefit_type','!=','family')]}"/>
+                                                <field name="new_rent_end_date"
+                                                       attrs="{'invisible':[('benefit_type','!=','family')]}"/>
+                                                <label for="new_start" string="Period"
+                                                       attrs="{'invisible':[('benefit_type','!=','family')]}"/>
+                                                <div name="dates" class="o_row"
+                                                     attrs="{'invisible':[('benefit_type','!=','family')]}">
+                                                    <field name="new_start"
+                                                           attrs="{'readonly':[('state','not in',['draft','researcher','send_request'])]}"/>
+                                                    <i class="fa fa-long-arrow-right mx-2 oe_edit_only"
+                                                       aria-label="Arrow icon" title="Arrow"/>
+                                                    <i class="fa fa-long-arrow-right mx-2 oe_read_only"
+                                                       aria-label="Arrow icon" title="Arrow"
+                                                       attrs="{'invisible': [('new_start', '=', False), ('new_end', '=', False)]}"/>
+                                                    <field name="new_end"
+                                                           attrs="{'readonly':[('state','not in',['draft','researcher','send_request'])]}"/>
                                                 </div>
-                                                <field name="new_rent_amount" attrs="{'invisible':[('benefit_type','!=','family')]}"/>
-                                                <field name="new_rent_amount_payment" attrs="{'invisible':[('benefit_type','!=','family')]}"/>
-                                                <field name="new_payment_type" attrs="{'invisible':[('benefit_type','!=','family')]}"/>
-                                               <field name="new_rent_attachment" widget="many2many_attachment_preview" attrs="{'invisible':[('benefit_type','!=','family')]}"/>
+                                                <field name="new_rent_amount"
+                                                       attrs="{'invisible':[('benefit_type','!=','family')]}"/>
+                                                <field name="new_rent_amount_payment"
+                                                       attrs="{'invisible':[('benefit_type','!=','family')]}"/>
+                                                <field name="new_payment_type"
+                                                       attrs="{'invisible':[('benefit_type','!=','family')]}"/>
+                                                <field name="new_rent_attachment" widget="many2many_attachment_preview"
+                                                       attrs="{'invisible':[('benefit_type','!=','family')]}"/>
                                             </group>
                                             <group>
                                             </group>
@@ -179,80 +289,93 @@
                                     </sheet>
                                 </form>
                             </page>
-                                <page string="Maintenance Service" attrs="{'invisible':[('service_type', '!=', 'home_maintenance')]}">
-                                   <field name="maintenance_items_ids" widget="one2many_list">
-                                        <tree editable="bottom">
-                                            <field name="maintenance_items_id"/>
-                                        </tree>
-                                    </field>
-                             </page>
-                                <page string="Home Restoration Service" attrs="{'invisible':[('service_type', '!=', 'home_restoration')]}">
-                                 <group>
+                            <page string="Maintenance Service"
+                                  attrs="{'invisible':[('service_type', '!=', 'home_maintenance')]}">
+                                <field name="maintenance_items_ids" widget="one2many_list">
+                                    <tree editable="bottom">
+                                        <field name="maintenance_items_id"/>
+                                    </tree>
+                                </field>
+                            </page>
+                            <page string="Home Restoration Service"
+                                  attrs="{'invisible':[('service_type', '!=', 'home_restoration')]}">
+                                <group>
                                     <field name="restoration_max_amount"/>
                                     <field name="has_money_field_is_appearance" invisible="1"/>
-                                    <field name="has_money_to_pay_first_payment" attrs="{'invisible':[('has_money_field_is_appearance', '=', False)],'required':[('has_money_field_is_appearance', '=', True)]}"/>
-                                 </group>
-                             </page>
-                                <page string="Complete Building House" attrs="{'invisible':[('service_type', '!=', 'complete_building_house')]}">
-                                 <group>
-                                    <field name="max_complete_building_house_amount"/>
-                                    <field name="has_money_for_payment" attrs="{'invisible':[('has_money_for_payment_is_appearance', '=', False)],'required':[('has_money_for_payment_is_appearance', '=', True)]}"/>
-                                    <field name="has_money_for_payment_is_appearance" invisible="1"/>
-                                 </group>
+                                    <field name="has_money_to_pay_first_payment"
+                                           attrs="{'invisible':[('has_money_field_is_appearance', '=', False)],'required':[('has_money_field_is_appearance', '=', True)]}"/>
+                                </group>
                             </page>
-                                <page string="Alternative Housing Service" attrs="{'invisible':[('service_type', '!=', 'alternative_housing')]}">
-                                 <group>
+                            <page string="Complete Building House"
+                                  attrs="{'invisible':[('service_type', '!=', 'complete_building_house')]}">
+                                <group>
+                                    <field name="max_complete_building_house_amount"/>
+                                    <field name="has_money_for_payment"
+                                           attrs="{'invisible':[('has_money_for_payment_is_appearance', '=', False)],'required':[('has_money_for_payment_is_appearance', '=', True)]}"/>
+                                    <field name="has_money_for_payment_is_appearance" invisible="1"/>
+                                </group>
+                            </page>
+                            <page string="Alternative Housing Service"
+                                  attrs="{'invisible':[('service_type', '!=', 'alternative_housing')]}">
+                                <group>
                                     <field name="providing_alternative_housing_based_rent"/>
                                     <field name="rent_for_alternative_housing"/>
-                                 </group>
-                             </page>
-                                <page string="Electrical Devices Service" attrs="{'invisible':[('service_type', '!=', 'electrical_devices')]}">
-                                 <group>
-                                    <field name="device_id" attrs="{'required':[('service_type', '=', 'electrical_devices')]}"/>
-                                    <field name="requested_quantity" attrs="{'required':[('service_type', '=', 'electrical_devices')]}"/>
+                                </group>
+                            </page>
+                            <page string="Electrical Devices Service"
+                                  attrs="{'invisible':[('service_type', '!=', 'electrical_devices')]}">
+                                <group>
+                                    <field name="device_id"
+                                           attrs="{'required':[('service_type', '=', 'electrical_devices')]}"/>
+                                    <field name="requested_quantity"
+                                           attrs="{'required':[('service_type', '=', 'electrical_devices')]}"/>
                                     <field name="exception_or_steal" widget="boolean_toggle"/>
-                                    <field name="exception_or_steal_attach" widget="many2many_attachment_preview" attrs="{'invisible':[('exception_or_steal', '=', False)]}"/>
-                                 </group>
-                             </page>
-                                <page string="Home Furnishing Service" attrs="{'invisible':[('service_type', '!=', 'home_furnishing')]}">
+                                    <field name="exception_or_steal_attach" widget="many2many_attachment_preview"
+                                           attrs="{'invisible':[('exception_or_steal', '=', False)]}"/>
+                                </group>
+                            </page>
+                            <page string="Home Furnishing Service"
+                                  attrs="{'invisible':[('service_type', '!=', 'home_furnishing')]}">
                                 <group>
                                     <field name="home_furnishing_exception"/>
-                                 </group>
+                                </group>
                                 <field name="furnishing_items_ids" widget="one2many_list">
-                                        <tree editable="bottom">
-                                            <field name="home_furnishing_items"/>
-                                            <field name="furnishing_cost"/>
-<!--                                            <field name="max_furnishing_cost"/>-->
-                                            <field name="price_first"/>
-                                            <field name="price_first_attach" widget="many2many_attachment_preview"/>
-                                            <field name="price_second"/>
-                                            <field name="price_second_attach" widget="many2many_attachment_preview"/>
-                                        </tree>
+                                    <tree editable="bottom">
+                                        <field name="home_furnishing_items"/>
+                                        <field name="furnishing_cost"/>
+                                        <!--                                            <field name="max_furnishing_cost"/>-->
+                                        <field name="price_first"/>
+                                        <field name="price_first_attach" widget="many2many_attachment_preview"/>
+                                        <field name="price_second"/>
+                                        <field name="price_second_attach" widget="many2many_attachment_preview"/>
+                                    </tree>
                                 </field>
-                             </page>
-                                <page string="Transportation Insurance Service" attrs="{'invisible':[('service_type', '!=', 'transportation_insurance')]}">
+                            </page>
+                            <page string="Transportation Insurance Service"
+                                  attrs="{'invisible':[('service_type', '!=', 'transportation_insurance')]}">
                                 <group>
-                                    <field name="service_reason_id" options="{'no_create': True, 'no_open': True, 'no_create_edit': True}"/>
+                                    <field name="service_reason_id"
+                                           options="{'no_create': True, 'no_open': True, 'no_create_edit': True}"/>
                                     <field name="max_amount" readonly="1" force_save="1"/>
                                     <field name="requests_counts"/>
-                                 </group>
-                             </page>
-                                <page string="Marriage Service" attrs="{'invisible':[('service_type','!=','marriage')]}">
-                                    <group>
-                                        <field name="member_age"/>
-                                        <field name="member_payroll"/>
-                                    </group>
-                                </page>
-                                <page string="Eligibility Criteria">
-                                    <group>
-                                        <field name="service_conditions"/>
-                                    </group>
-                                </page>
-                            </notebook>
-                        </sheet>
+                                </group>
+                            </page>
+                            <page string="Marriage Service" attrs="{'invisible':[('service_type','!=','marriage')]}">
+                                <group>
+                                    <field name="member_age"/>
+                                    <field name="member_payroll"/>
+                                </group>
+                            </page>
+                            <page string="Eligibility Criteria">
+                                <group>
+                                    <field name="service_conditions"/>
+                                </group>
+                            </page>
+                        </notebook>
+                    </sheet>
                     <div class="oe_chatter">
                         <field name="message_follower_ids" widget="mail_followers" groups="base.group_user"/>
-                        <field name="activity_ids" />
+                        <field name="activity_ids"/>
                         <field name="message_ids" widget="mail_thread"/>
                     </div>
                 </form>
@@ -272,11 +395,14 @@
                     <field name="main_service_category" invisible="1"/>
                     <field name="sub_service_category" invisible="1"/>
                     <field name="service_cat"/>
-                    <field name="requested_service_amount" />
+                    <field name="requested_service_amount"/>
                     <field name="payment_order_id" invisible="1" groups="odex_benefit.group_benefit_accounting_accept"/>
                     <field name="vendor_bill" invisible="1" groups="odex_benefit.group_benefit_accounting_accept"/>
-                    <field name="state" widget="badge" decoration-success="state in ['second_approve']" decoration-muted="state == 'draft'"
-                       decoration-danger="state in ['refused']" decoration-info="state in ['first_approve','send_request']" decoration-warning="state in ['researcher']"/>
+                    <field name="state" widget="badge" decoration-success="state in ['second_approve']"
+                           decoration-muted="state == 'draft'"
+                           decoration-danger="state in ['refused']"
+                           decoration-info="state in ['first_approve','send_request']"
+                           decoration-warning="state in ['researcher']"/>
                 </tree>
             </field>
         </record>
@@ -286,51 +412,62 @@
             <field name="arch" type="xml">
                 <search>
                     <group string="Group By">
-                    <filter string="Branch" name="branch_custom_id" context="{'group_by': 'branch_custom_id'}"/>
-                    <filter string="Main Service" name="main_service_category" context="{'group_by': 'main_service_category'}"/>
-                    <filter string="Sub Service Category" name="sub_service_category" context="{'group_by': 'sub_service_category'}"/>
-                    <filter string="Service Cat" name="service_cat" context="{'group_by': 'service_cat'}"/>
+                        <filter string="Branch" name="branch_custom_id" context="{'group_by': 'branch_custom_id'}"/>
+                        <filter string="Main Service" name="main_service_category"
+                                context="{'group_by': 'main_service_category'}"/>
+                        <filter string="Sub Service Category" name="sub_service_category"
+                                context="{'group_by': 'sub_service_category'}"/>
+                        <filter string="Service Cat" name="service_cat" context="{'group_by': 'service_cat'}"/>
                     </group>
                     <separator/>
-                       <filter string="Draft" name="draft"  domain="[('state','=','draft')]"/>
+                    <filter string="Draft" name="draft" domain="[('state','=','draft')]"/>
                     <separator/>
                     <separator/>
-                        <filter string="Send Request" name="send_request" domain="[('state', '=', 'send_request')]"/>
+                    <filter string="Send Request" name="send_request" domain="[('state', '=', 'send_request')]"/>
                     <separator/>
                     <separator/>
-                        <filter string="Request First Approve" name="first_approve" domain="[('state', '=', 'first_approve')]"/>
+                    <filter string="Request First Approve" name="first_approve"
+                            domain="[('state', '=', 'first_approve')]"/>
                     <separator/>
                     <separator/>
-                        <filter string="Request Second Approve" name="second_approve" domain="[('state', '=', 'second_approve')]"/>
+                    <filter string="Request Second Approve" name="second_approve"
+                            domain="[('state', '=', 'second_approve')]"/>
                     <separator/>
                     <separator/>
-                        <filter string="Accounting Approve" name="accounting_approve" domain="[('state', '=', 'accounting_approve')]"/>
+                    <filter string="Accounting Approve" name="accounting_approve"
+                            domain="[('state', '=', 'accounting_approve')]"/>
                     <separator/>
                     <separator/>
-                        <filter string="Refused" name="refused" domain="[('state', '=', 'refused')]"/>
+                    <filter string="Refused" name="refused" domain="[('state', '=', 'refused')]"/>
                     <separator/>
                     <separator/>
-                        <filter string="Payment Order Done" name="payment_order_done" domain="[('payment_order_id', '!=', False)]"/>
+                    <filter string="Payment Order Done" name="payment_order_done"
+                            domain="[('payment_order_id', '!=', False)]"/>
                     <separator/>
                     <separator/>
-                        <filter string="Need Payment Order" name="payment_order_done" domain="[('payment_order_id', '=', False),('state','=','accounting_approve')]"/>
+                    <filter string="Need Payment Order" name="payment_order_done"
+                            domain="[('payment_order_id', '=', False),('state','=','accounting_approve')]"/>
                     <separator/>
                     <separator/>
-                        <filter string="Need Vendor Bill" name="need_vendor_bill" domain="[('vendor_bill', '=', False),('state','=','family_received_device')]"/>
+                    <filter string="Need Vendor Bill" name="need_vendor_bill"
+                            domain="[('vendor_bill', '=', False),('state','=','family_received_device')]"/>
                     <separator/>
                     <separator/>
-                        <filter string="Vendor Bill Done" name="need_vendor_bill" domain="[('vendor_bill', '!=', False),('state','=','family_received_device')]"/>
-                    <separator/>
-                     <separator/>
-                        <filter string="Send Request To Supplier" name="send_request_to_supplier" domain="[('state','=','send_request_to_supplier')]"/>
+                    <filter string="Vendor Bill Done" name="need_vendor_bill"
+                            domain="[('vendor_bill', '!=', False),('state','=','family_received_device')]"/>
                     <separator/>
                     <separator/>
-                        <filter string="Family Received Device" name="family_received_device" domain="[('state','=','family_received_device')]"/>
+                    <filter string="Send Request To Supplier" name="send_request_to_supplier"
+                            domain="[('state','=','send_request_to_supplier')]"/>
+                    <separator/>
+                    <separator/>
+                    <filter string="Family Received Device" name="family_received_device"
+                            domain="[('state','=','family_received_device')]"/>
                     <separator/>
                     <searchpanel>
                         <field name="state" string="State" enable_counters="1"/>
-                    <field name="service_cat" string="Categories" enable_counters="1"/>
-                </searchpanel>
+                        <field name="service_cat" string="Categories" enable_counters="1"/>
+                    </searchpanel>
                 </search>
             </field>
         </record>
diff --git a/odex25_ensan/odex_benefit/wizards/reason_for_return_wizard.py b/odex25_ensan/odex_benefit/wizards/reason_for_return_wizard.py
index 3d351976e..660e1d546 100644
--- a/odex25_ensan/odex_benefit/wizards/reason_for_return_wizard.py
+++ b/odex25_ensan/odex_benefit/wizards/reason_for_return_wizard.py
@@ -12,5 +12,5 @@ class ReasonForReturnWizard(models.TransientModel):
         for record in self:
             record.env['service.request'].browse(self._context.get('active_id')).write({
                 'return_reason': record.reason,
-                'state': 'draft',
+                'state': 'researcher',
             })
diff --git a/odex25_ensan/odex_benefit/wizards/service_refuse_reason_wizard.py b/odex25_ensan/odex_benefit/wizards/service_refuse_reason_wizard.py
index f5a6daa6b..3d4ddc35f 100644
--- a/odex25_ensan/odex_benefit/wizards/service_refuse_reason_wizard.py
+++ b/odex25_ensan/odex_benefit/wizards/service_refuse_reason_wizard.py
@@ -1,5 +1,5 @@
 # -*- coding: utf-8 -*-
-from odoo import models, fields
+from odoo import models, fields, _
 
 
 class RefuseReasonWizard(models.TransientModel):
@@ -7,10 +7,16 @@ class RefuseReasonWizard(models.TransientModel):
     _description = 'Wizard to select a reason for service rejection'
 
     reason_id = fields.Many2one('service.refuse.reason', string="Reason", required=True)
+    notes = fields.Text(string="Additional Notes", required=True)
 
     def action_confirm(self):
-        for record in self:
-            record.env['service.request'].browse(self._context.get('active_id')).write({
-                'refuse_reason_id': record.reason_id.id,
+        service_request = self.env['service.request'].browse(self._context.get('active_id'))
+        if service_request:
+            service_request.write({
+                'refuse_reason_id': self.reason_id.id,
+                'refuse_reason': self.notes,
                 'state': 'refused',
             })
+            message = _("Request was refused.\nReason: %s\nNotes: %s") % (self.reason_id.name, self.notes)
+            service_request.message_post(body=message, message_type='notification')
+        return {'type': 'ir.actions.act_window_close'}
diff --git a/odex25_ensan/odex_benefit/wizards/service_refuse_reason_wizard.xml b/odex25_ensan/odex_benefit/wizards/service_refuse_reason_wizard.xml
index 1cbb809c5..3c1929087 100644
--- a/odex25_ensan/odex_benefit/wizards/service_refuse_reason_wizard.xml
+++ b/odex25_ensan/odex_benefit/wizards/service_refuse_reason_wizard.xml
@@ -6,6 +6,7 @@
             <form string="Select Reason">
                 <group>
                     <field name="reason_id"/>
+                    <field name="notes"/>
                 </group>
                 <footer>
                     <button string="Confirm" type="object" name="action_confirm" class="btn-primary"/>