diff --git a/odex25_helpdesk/helpdesk_employee_request/i18n/ar_001.po b/odex25_helpdesk/helpdesk_employee_request/i18n/ar_001.po
index 6d30fd909..8f3c12e49 100644
--- a/odex25_helpdesk/helpdesk_employee_request/i18n/ar_001.po
+++ b/odex25_helpdesk/helpdesk_employee_request/i18n/ar_001.po
@@ -187,3 +187,99 @@ msgstr ""
 msgid "محجوب"
 msgstr ""
 
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+#. module: helpdesk_employee_request
+#: code:addons/helpdesk_employee_request/models/helpdesk.py:0
+msgid "No previous stage is configured for this ticket!"
+msgstr "لا توجد مرحلة سابقة مهيئة لهذه التذكرة!"
+
+#. module: helpdesk_employee_request
+#: code:addons/helpdesk_employee_request/models/helpdesk.py:0
+#, python-format
+msgid "Only members of the '%s' group can approve this stage."
+msgstr "فقط أعضاء مجموعة '%s' يمكنهم اعتماد هذه المرحلة."
+
+#. module: helpdesk_employee_request
+#: code:addons/helpdesk_employee_request/models/helpdesk.py:0
+msgid "Only the employee's manager can approve this stage."
+msgstr "فقط مدير الموظف يمكنه اعتماد هذه المرحلة."
+
+#. module: helpdesk_employee_request
+#: code:addons/helpdesk_employee_request/models/helpdesk.py:0
+#, python-format
+msgid "Only '%s' can approve this stage."
+msgstr "فقط '%s' يمكنه اعتماد هذه المرحلة."
+
+#. module: helpdesk_employee_request
+#: code:addons/helpdesk_employee_request/models/helpdesk.py:0
+msgid "Employee not found based on partner_id."
+msgstr "الموظف غير موجود بناءً على partner_id."
+
+#. module: helpdesk_employee_request
+#: code:addons/helpdesk_employee_request/models/helpdesk.py:0
+msgid "You cannot proceed to the previous stage because you are not the employee linked to this ticket."
+msgstr "لا يمكنك الانتقال إلى المرحلة السابقة لأنك لست الموظف المرتبط بهذه التذكرة."
+
+#. module: helpdesk_employee_request
+#: code:addons/helpdesk_employee_request/models/helpdesk.py:0
+msgid "No final rejection stage is defined within the team's stages."
+msgstr "لا توجد مرحلة رفض نهائي محددة ضمن مراحل الفريق."
+
+#. module: helpdesk_employee_request
+#: code:addons/helpdesk_employee_request/models/helpdesk.py:0
+msgid "No next stage is configured for this ticket!"
+msgstr "لا توجد مرحلة تالية مهيئة لهذه التذكرة!"
+
+#. module: helpdesk_employee_request
+#: code:addons/helpdesk_employee_request/models/helpdesk.py:0
+msgid "You cannot proceed to the next stage because you are not the employee linked to this ticket."
+msgstr "لا يمكنك الانتقال إلى المرحلة التالية لأنك لست الموظف المرتبط بهذه التذكرة."
+
+
+#. module: helpdesk_employee_request
+#: model_terms:ir.ui.view,arch_db:helpdesk_employee_request.odex25_helpdesk_ticket_vip_view_form
+#: model_terms:ir.ui.view,arch_db:helpdesk_employee_request.ticket_request_view_form
+msgid "Send"
+msgstr "إرسال"
+
+#. module: helpdesk_employee_request
+#: model_terms:ir.ui.view,arch_db:helpdesk_employee_request.odex25_helpdesk_ticket_vip_view_form
+#: model_terms:ir.ui.view,arch_db:helpdesk_employee_request.ticket_request_view_form
+msgid "Previous"
+msgstr "السابق"
+
+#. module: helpdesk_employee_request
+#: model_terms:ir.ui.view,arch_db:helpdesk_employee_request.odex25_helpdesk_ticket_vip_view_form
+#: model_terms:ir.ui.view,arch_db:helpdesk_employee_request.ticket_request_view_form
+msgid "Rejection"
+msgstr "رفض"
+
+
+
+
+
+
+
+
+
+
+
diff --git a/odex25_helpdesk/helpdesk_employee_request/models/helpdesk.py b/odex25_helpdesk/helpdesk_employee_request/models/helpdesk.py
index ebf41651f..0a63da8f8 100644
--- a/odex25_helpdesk/helpdesk_employee_request/models/helpdesk.py
+++ b/odex25_helpdesk/helpdesk_employee_request/models/helpdesk.py
@@ -6,6 +6,7 @@ from lxml import etree
 import json
 import simplejson
 import logging
+from odoo.exceptions import UserError, ValidationError
 
 _logger = logging.getLogger(__name__)
 
@@ -38,7 +39,9 @@ class HelpdeskTicket(models.Model):
         ('vip', 'VIP'),
         ('request', 'Request'),
         ('secretary', 'Secretary')])
-
+    show_button_next = fields.Boolean(related='stage_id.show_button_next', store=True)
+    show_button_previous = fields.Boolean(related='stage_id.show_button_previous', store=True)
+    show_button_rejection = fields.Boolean(related='stage_id.final_rejection', store=True)
     @api.model
     def create(self, vals):
         """
@@ -78,3 +81,113 @@ class HelpdeskTicket(models.Model):
             self.partner_email = self.partner_id.email
             res = {'domain': {'partner_id': [('id', '=', [self.requester_id.partner_id.id])]}}
             return res
+
+
+    def _resolve_next_stage(self):
+        """Return the best next stage according to the following order:
+        1) If `next_stage` is set and unique -> use it.
+        2) If there are multiple -> take the first one that intersects with the team's stages.
+        3) If not set -> use the first stage with a higher sequence than the current one within the team.
+        """
+
+        self.ensure_one()
+        if self.stage_id.employee_created:
+            if self.partner_id != self.env.user.partner_id:
+                raise ValidationError(
+                    _("You cannot proceed to the next stage because you are not the employee linked to this ticket."))
+        if self.stage_id.manager_approved:
+            employee = self.env['hr.employee'].search([('user_partner_id', '=', self.partner_id.id)], limit=1)
+
+            if not employee:
+                raise ValidationError(_("Employee not found based on partner_id."))
+
+            if employee.parent_id.user_id != self.env.user:
+                raise ValidationError(_("Only the employee's manager can approve this stage."))
+        if self.stage_id.needs_approval:
+            if self.stage_id.is_group_approver:
+                group_ext_id = self.env['ir.model.data'].search([
+                    ('model', '=', 'res.groups'),
+                    ('res_id', '=', self.stage_id.group_id.id)
+                ], limit=1).complete_name
+
+                if not self.env.user.has_group(group_ext_id):
+                    raise ValidationError(
+                        _("Only members of the '%s' group can approve this stage.") % self.stage_id.group_id.name)
+
+            else:
+                if self.stage_id.user_id != self.env.user:
+                    raise ValidationError(_("Only '%s' can approve this stage.") % self.stage_id.user_id.name)
+        stages = self.team_id.stage_ids.sorted(key=lambda s: s.sequence)
+        for st in stages:
+            if st.sequence > self.stage_id.sequence:
+                return st
+        return False
+    # --------------------------------------------------
+    # Action Buttons
+    # --------------------------------------------------
+    def action_confirm(self):
+        for ticket in self:
+            next_stage = ticket._resolve_next_stage()
+
+            if not next_stage:
+                raise ValidationError(_("No next stage is configured for this ticket!"))
+            ticket.stage_id = next_stage
+
+    def action_rejection(self):
+        self.ensure_one()
+        rejection_stage = self.team_id.stage_ids.filtered(lambda s: s.final_rejection_stage)
+        if rejection_stage:
+            self.stage_id = rejection_stage[0]
+        else:
+            raise ValidationError(_("No final rejection stage is defined within the team's stages."))
+
+    # --------------------------------------------------
+    # Override write to mark is_submitted when closing
+    # --------------------------------------------------
+    def write(self, vals):
+        if vals.get('stage_id'):
+            new_stage = self.env['odex25_helpdesk.stage'].browse(vals['stage_id'])
+            if new_stage.is_close:
+                vals['is_submitted'] = True
+        return super().write(vals)
+
+    def _resolve_previous_stage(self):
+        self.ensure_one()
+        if self.stage_id.employee_created:
+            if self.partner_id != self.env.user.partner_id:
+                raise ValidationError(
+                    _("You cannot proceed to the Previous stage because you are not the employee linked to this ticket."))
+        if self.stage_id.manager_approved:
+            employee = self.env['hr.employee'].search([('user_partner_id', '=', self.partner_id.id)], limit=1)
+
+            if not employee:
+                raise ValidationError(_("Employee not found based on partner_id."))
+
+            if employee.parent_id.user_id != self.env.user:
+                raise ValidationError(_("Only the employee's manager can Previous this stage."))
+        if self.stage_id.needs_approval:
+            if self.stage_id.is_group_approver:
+                group_ext_id = self.env['ir.model.data'].search([
+                    ('model', '=', 'res.groups'),
+                    ('res_id', '=', self.stage_id.group_id.id)
+                ], limit=1).complete_name
+
+                if not self.env.user.has_group(group_ext_id):
+                    raise ValidationError(
+                        _("Only members of the '%s' group can approve this stage.") % self.stage_id.group_id.name)
+            else:
+                if self.stage_id.user_id != self.env.user:
+                    raise ValidationError(_("Only '%s' can approve this stage.") % self.stage_id.user_id.name)
+
+        stages = self.team_id.stage_ids.sorted(key=lambda s: s.sequence, reverse=True)
+        for st in stages:
+            if st.sequence < self.stage_id.sequence:
+                return st
+        return False
+
+    def action_back(self):
+        for ticket in self:
+            prev_stage = ticket._resolve_previous_stage()
+            if not prev_stage:
+                raise ValidationError(_("No previous stage is configured for this ticket!"))
+            ticket.stage_id = prev_stage
\ No newline at end of file
diff --git a/odex25_helpdesk/helpdesk_employee_request/views/help_request_view.xml b/odex25_helpdesk/helpdesk_employee_request/views/help_request_view.xml
index d31596977..ad231a6c3 100644
--- a/odex25_helpdesk/helpdesk_employee_request/views/help_request_view.xml
+++ b/odex25_helpdesk/helpdesk_employee_request/views/help_request_view.xml
@@ -41,8 +41,17 @@
         <field name="arch" type="xml">
             <form string="Helpdesk Ticket">
                 <header>
-                    <field name="stage_id" widget="statusbar" attrs="{'clickable':[('requester_id','!=',False)]}"
-                           options="{'fold_field': 'fold'}"/>
+                <field name="show_button_next" invisible="1"/>
+                <field name="show_button_previous" invisible="1"/>
+                <field name="show_button_rejection" invisible="1"/>
+
+                <field name="stage_id" widget="statusbar" options="{'fold_field': 'fold'}" readonly="1"/>
+
+                <button name="action_confirm" string="Send" type="object" class="btn-primary"
+                        attrs="{'invisible': [('show_button_next', '=', False)]}" />
+                <button name="action_back" string="Previous" type="object" class="btn-secondary" attrs="{'invisible': [('show_button_previous', '=', False)]}"/>
+                <button name="action_rejection" string="Rejection"    type="object" class="btn-primary"
+                        attrs="{'invisible': [('show_button_rejection', '=', False)]}" />
                 </header>
                 <sheet>
                     <div class="oe_title">
@@ -83,8 +92,18 @@
         <field name="arch" type="xml">
             <form string="Helpdesk Ticket">
                 <header>
-                    <field name="stage_id" widget="statusbar" attrs="{'clickable':[('requester_id','!=',False)]}"
-                           options="{'fold_field': 'fold'}"/>
+                    <field name="show_button_next" invisible="1"/>
+                    <field name="show_button_previous" invisible="1"/>
+                    <field name="show_button_rejection" invisible="1"/>
+
+
+                 <field name="stage_id" widget="statusbar" options="{'fold_field': 'fold'}" readonly="1"/>
+
+                 <button name="action_confirm" string="Send" type="object" class="btn-primary"
+                        attrs="{'invisible': [('show_button_next', '=', False)]}" />
+                <button name="action_back" string="Previous" type="object" class="btn-secondary" attrs="{'invisible': [('show_button_previous', '=', False)]}"/>
+                <button name="action_rejection" string="Rejection"    type="object" class="btn-primary"
+                        attrs="{'invisible': [('show_button_rejection', '=', False)]}" />
                 </header>
                 <sheet>
                     <div class="oe_title">
@@ -94,6 +113,7 @@
                     </div>
                     <group>
                         <group>
+
                             <field name="requester_id" invisible="1"/>
                             <field name="is_submitted" invisible="1"/>
                             <field name="active" invisible="1"/>
diff --git a/odex25_helpdesk/odex25_helpdesk/__manifest__.py b/odex25_helpdesk/odex25_helpdesk/__manifest__.py
index 75df5c209..fed98d33d 100644
--- a/odex25_helpdesk/odex25_helpdesk/__manifest__.py
+++ b/odex25_helpdesk/odex25_helpdesk/__manifest__.py
@@ -39,7 +39,7 @@ Features:
     'data': [
         'security/odex25_helpdesk_security.xml',
         'security/ir.model.access.csv',
-        'data/digest_data.xml',
+        # 'data/digest_data.xml',
         'data/mail_data.xml',
         # 'data/odex25_helpdesk_data.xml',
         'views/odex25_helpdesk_views.xml',
diff --git a/odex25_helpdesk/odex25_helpdesk/i18n/ar.po b/odex25_helpdesk/odex25_helpdesk/i18n/ar.po
index 056288563..c039f08f2 100644
--- a/odex25_helpdesk/odex25_helpdesk/i18n/ar.po
+++ b/odex25_helpdesk/odex25_helpdesk/i18n/ar.po
@@ -3487,3 +3487,120 @@ msgstr "نيابة عن المستخدم"
 msgid "Phone Number"
 msgstr "رقم الهاتف"
 
+
+
+
+#. module: odex25_helpdesk
+#: model:ir.model.fields,field_description:odex25_helpdesk.field_odex25_helpdesk_stage__manager_approved
+msgid "Direct Manager Approved"
+msgstr "إعتماد المدير المباشر"
+
+#. module: odex25_helpdesk
+#: model:ir.model.fields,field_description:odex25_helpdesk.field_odex25_helpdesk_stage__final_rejection
+#: model:ir.model.fields,field_description:odex25_helpdesk.field_odex25_helpdesk_ticket__show_button_rejection
+msgid "Final Rejection"
+msgstr "الرفض النهائي"
+
+#. module: odex25_helpdesk
+#: model:ir.model.fields,field_description:odex25_helpdesk.field_odex25_helpdesk_stage__final_rejection_stage
+msgid "Final Rejection Stage"
+msgstr "مرحلة الرفض النهائي"
+
+#. module: odex25_helpdesk
+#: model:ir.model.fields,field_description:odex25_helpdesk.field_odex25_helpdesk_stage__show_button_next
+#: model:ir.model.fields,field_description:odex25_helpdesk.field_odex25_helpdesk_ticket__show_button_next
+msgid "Show Next Stage Button"
+msgstr "إظهار زر المرحلة التالية"
+
+#. module: odex25_helpdesk
+#: model:ir.model.fields,field_description:odex25_helpdesk.field_odex25_helpdesk_stage__show_button_previous
+#: model:ir.model.fields,field_description:odex25_helpdesk.field_odex25_helpdesk_ticket__show_button_previous
+msgid "Show Previous Stage Button"
+msgstr "إظهار زر المرحلة السابقة"
+
+#. module: odex25_helpdesk
+#: model:ir.model.fields,field_description:odex25_helpdesk.field_odex25_helpdesk_stage__employee_created
+msgid "Employee Created"
+msgstr "تم إنشاء الموظف"
+
+#. module: odex25_helpdesk
+#: model:ir.model.fields,field_description:odex25_helpdesk.field_odex25_helpdesk_stage__group_id
+msgid "Approver Group"
+msgstr "مجموعة صاحب الصلاحية"
+
+#. module: odex25_helpdesk
+#: model:ir.model.fields,field_description:odex25_helpdesk.field_odex25_helpdesk_stage__user_id
+msgid "Approver User"
+msgstr "صاحب الاعتماد"
+
+#. module: odex25_helpdesk
+#: model:ir.model.fields,field_description:odex25_helpdesk.field_odex25_helpdesk_stage__is_group_approver
+msgid "Is Group Approver?"
+msgstr "هل صاحب الصلاحية مجموعة؟"
+
+#. module: odex25_helpdesk
+#: model:ir.model.fields,field_description:odex25_helpdesk.field_odex25_helpdesk_stage__needs_approval
+msgid "Requires Approval?"
+msgstr "هل تحتاج إلى موافقة؟"
+
+#. module: odex25_helpdesk
+#: code:addons/odex25_helpdesk/models/odex25_helpdesk_ticket.py:0
+msgid "No previous stage is configured for this ticket!"
+msgstr "لا توجد مرحلة سابقة مهيئة لهذه التذكرة!"
+
+#. module: odex25_helpdesk
+#: code:addons/odex25_helpdesk/models/odex25_helpdesk_ticket.py:0
+#, python-format
+msgid "Only members of the '%s' group can approve this stage."
+msgstr "فقط أعضاء مجموعة '%s' يمكنهم اعتماد هذه المرحلة."
+
+#. module: odex25_helpdesk
+#: code:addons/odex25_helpdesk/models/odex25_helpdesk_ticket.py:0
+msgid "Only the employee's manager can approve this stage."
+msgstr "فقط مدير الموظف يمكنه اعتماد هذه المرحلة."
+
+#. module: odex25_helpdesk
+#: code:addons/odex25_helpdesk/models/odex25_helpdesk_ticket.py:0
+#, python-format
+msgid "Only '%s' can approve this stage."
+msgstr "فقط '%s' يمكنه اعتماد هذه المرحلة."
+
+#. module: odex25_helpdesk
+#: code:addons/odex25_helpdesk/models/odex25_helpdesk_ticket.py:0
+msgid "Employee not found based on partner_id."
+msgstr "الموظف غير موجود بناءً على partner_id."
+
+#. module: odex25_helpdesk
+#: code:addons/odex25_helpdesk/models/odex25_helpdesk_ticket.py:0
+msgid "You cannot proceed to the previous stage because you are not the employee linked to this ticket."
+msgstr "لا يمكنك الانتقال إلى المرحلة السابقة لأنك لست الموظف المرتبط بهذه التذكرة."
+
+#. module: odex25_helpdesk
+#: code:addons/odex25_helpdesk/models/odex25_helpdesk_ticket.py:0
+msgid "No final rejection stage is defined within the team's stages."
+msgstr "لا توجد مرحلة رفض نهائي محددة ضمن مراحل الفريق."
+
+#. module: odex25_helpdesk
+#: code:addons/odex25_helpdesk/models/odex25_helpdesk_ticket.py:0
+msgid "No next stage is configured for this ticket!"
+msgstr "لا توجد مرحلة تالية مهيئة لهذه التذكرة!"
+
+#. module: odex25_helpdesk
+#: code:addons/odex25_helpdesk/models/odex25_helpdesk_ticket.py:0
+msgid "You cannot proceed to the next stage because you are not the employee linked to this ticket."
+msgstr "لا يمكنك الانتقال إلى المرحلة التالية لأنك لست الموظف المرتبط بهذه التذكرة."
+
+#. module: odex25_helpdesk
+#: model_terms:ir.ui.view,arch_db:odex25_helpdesk.odex25_helpdesk_ticket_view_form
+msgid "Send"
+msgstr "إرسال"
+
+#. module: odex25_helpdesk
+#: model_terms:ir.ui.view,arch_db:odex25_helpdesk.odex25_helpdesk_ticket_view_form
+msgid "Previous"
+msgstr "السابق"
+
+#. module: odex25_helpdesk
+#: model_terms:ir.ui.view,arch_db:odex25_helpdesk.odex25_helpdesk_ticket_view_form
+msgid "Rejection"
+msgstr "رفض"
diff --git a/odex25_helpdesk/odex25_helpdesk/models/odex25_helpdesk.py b/odex25_helpdesk/odex25_helpdesk/models/odex25_helpdesk.py
index f1015aa26..7a949c52b 100644
--- a/odex25_helpdesk/odex25_helpdesk/models/odex25_helpdesk.py
+++ b/odex25_helpdesk/odex25_helpdesk/models/odex25_helpdesk.py
@@ -462,6 +462,25 @@ class odex25_helpdeskStage(models.Model):
         'Grey Kanban Label', default=lambda s: _('In Progress'), translate=True, required=True,
         help='Override the default value displayed for the normal state for kanban selection, when the task or issue is in that stage.')
 
+    needs_approval = fields.Boolean(string="Requires Approval?")
+    is_group_approver = fields.Boolean(string="Is Group Approver?")
+
+    user_id = fields.Many2one('res.users', string="Approver User")
+    group_id = fields.Many2one('res.groups', string="Approver Group")
+
+    show_button_next = fields.Boolean(string="Show Next Stage Button")
+    show_button_previous = fields.Boolean(string="Show Previous Stage Button")
+    employee_created = fields.Boolean(string="Employee Created")
+    manager_approved = fields.Boolean(string="Direct Manager Approved")
+    final_rejection = fields.Boolean(
+        string="Final Rejection",
+        default=False,
+        help="Indicates whether this stage represents the final rejection of the ticket."
+    )
+    final_rejection_stage = fields.Boolean(
+        string="Final Rejection Stage",
+        help="Mark this stage as the final rejection stage."
+    )
     def unlink(self):
         stages = self
         default_team_id = self.env.context.get('default_team_id')
diff --git a/odex25_helpdesk/odex25_helpdesk/models/odex25_helpdesk_ticket.py b/odex25_helpdesk/odex25_helpdesk/models/odex25_helpdesk_ticket.py
index 3ee17259a..d4762536f 100644
--- a/odex25_helpdesk/odex25_helpdesk/models/odex25_helpdesk_ticket.py
+++ b/odex25_helpdesk/odex25_helpdesk/models/odex25_helpdesk_ticket.py
@@ -7,6 +7,7 @@ from random import randint
 from odoo import api, fields, models, tools, _
 from odoo.osv import expression
 from odoo.exceptions import AccessError
+from odoo.exceptions import UserError, ValidationError
 
 TICKET_PRIORITY = [
     ('0', 'All'),
@@ -318,6 +319,9 @@ class odex25_helpdeskTicket(models.Model):
     on_behalf = fields.Many2one('hr.employee', string="On behalf of")
     emp_req = fields.Boolean(default=False)
     schedule_date = fields.Datetime("Scheduled Date")
+    show_button_next = fields.Boolean(related='stage_id.show_button_next', store=True)
+    show_button_previous = fields.Boolean(related='stage_id.show_button_previous', store=True)
+    show_button_rejection = fields.Boolean(related='stage_id.final_rejection', store=True)
 
     @api.onchange('service_id')
     def _onchange_invoice_date(self):
@@ -968,3 +972,113 @@ class odex25_helpdeskTicket(models.Model):
 
     def _rating_get_parent_field_name(self):
         return 'team_id'
+
+
+    def _resolve_next_stage(self):
+        """Return the best next stage according to the following order:
+        1) If `next_stage` is set and unique -> use it.
+        2) If there are multiple -> take the first one that intersects with the team's stages.
+        3) If not set -> use the first stage with a higher sequence than the current one within the team.
+        """
+
+        self.ensure_one()
+        if self.stage_id.employee_created:
+            if self.partner_id != self.env.user.partner_id:
+                raise ValidationError(
+                    _("You cannot proceed to the next stage because you are not the employee linked to this ticket."))
+        if self.stage_id.manager_approved:
+            employee = self.env['hr.employee'].search([('user_partner_id', '=', self.partner_id.id)], limit=1)
+
+            if not employee:
+                raise ValidationError(_("Employee not found based on partner_id."))
+
+            if employee.parent_id.user_id != self.env.user:
+                raise ValidationError(_("Only the employee's manager can approve this stage."))
+        if self.stage_id.needs_approval:
+            if self.stage_id.is_group_approver:
+                group_ext_id = self.env['ir.model.data'].search([
+                    ('model', '=', 'res.groups'),
+                    ('res_id', '=', self.stage_id.group_id.id)
+                ], limit=1).complete_name
+
+                if not self.env.user.has_group(group_ext_id):
+                    raise ValidationError(
+                        _("Only members of the '%s' group can approve this stage.") % self.stage_id.group_id.name)
+
+            else:
+                if self.stage_id.user_id != self.env.user:
+                    raise ValidationError(_("Only '%s' can approve this stage.") % self.stage_id.user_id.name)
+        stages = self.team_id.stage_ids.sorted(key=lambda s: s.sequence)
+        for st in stages:
+            if st.sequence > self.stage_id.sequence:
+                return st
+        return False
+    # --------------------------------------------------
+    # Action Buttons
+    # --------------------------------------------------
+    def action_confirm(self):
+        for ticket in self:
+            next_stage = ticket._resolve_next_stage()
+
+            if not next_stage:
+                raise ValidationError(_("No next stage is configured for this ticket!"))
+            ticket.stage_id = next_stage
+
+    def action_rejection(self):
+        self.ensure_one()
+        rejection_stage = self.team_id.stage_ids.filtered(lambda s: s.final_rejection_stage)
+        if rejection_stage:
+            self.stage_id = rejection_stage[0]
+        else:
+            raise ValidationError(_("No final rejection stage is defined within the team's stages."))
+
+    # --------------------------------------------------
+    # Override write to mark is_submitted when closing
+    # --------------------------------------------------
+    def write(self, vals):
+        if vals.get('stage_id'):
+            new_stage = self.env['odex25_helpdesk.stage'].browse(vals['stage_id'])
+            if new_stage.is_close:
+                vals['is_submitted'] = True
+        return super().write(vals)
+
+    def _resolve_previous_stage(self):
+        self.ensure_one()
+        if self.stage_id.employee_created:
+            if self.partner_id != self.env.user.partner_id:
+                raise ValidationError(
+                    _("You cannot proceed to the Previous stage because you are not the employee linked to this ticket."))
+        if self.stage_id.manager_approved:
+            employee = self.env['hr.employee'].search([('user_partner_id', '=', self.partner_id.id)], limit=1)
+
+            if not employee:
+                raise ValidationError(_("Employee not found based on partner_id."))
+
+            if employee.parent_id.user_id != self.env.user:
+                raise ValidationError(_("Only the employee's manager can Previous this stage."))
+        if self.stage_id.needs_approval:
+            if self.stage_id.is_group_approver:
+                group_ext_id = self.env['ir.model.data'].search([
+                    ('model', '=', 'res.groups'),
+                    ('res_id', '=', self.stage_id.group_id.id)
+                ], limit=1).complete_name
+
+                if not self.env.user.has_group(group_ext_id):
+                    raise ValidationError(
+                        _("Only members of the '%s' group can approve this stage.") % self.stage_id.group_id.name)
+            else:
+                if self.stage_id.user_id != self.env.user:
+                    raise ValidationError(_("Only '%s' can approve this stage.") % self.stage_id.user_id.name)
+
+        stages = self.team_id.stage_ids.sorted(key=lambda s: s.sequence, reverse=True)
+        for st in stages:
+            if st.sequence < self.stage_id.sequence:
+                return st
+        return False
+
+    def action_back(self):
+        for ticket in self:
+            prev_stage = ticket._resolve_previous_stage()
+            if not prev_stage:
+                raise ValidationError(_("No previous stage is configured for this ticket!"))
+            ticket.stage_id = prev_stage
\ No newline at end of file
diff --git a/odex25_helpdesk/odex25_helpdesk/views/odex25_helpdesk_views.xml b/odex25_helpdesk/odex25_helpdesk/views/odex25_helpdesk_views.xml
index 83bd24b53..2da058900 100644
--- a/odex25_helpdesk/odex25_helpdesk/views/odex25_helpdesk_views.xml
+++ b/odex25_helpdesk/odex25_helpdesk/views/odex25_helpdesk_views.xml
@@ -125,6 +125,32 @@
                         </p>
                         <field name="description" placeholder="Add a description..." nolabel="1" colspan="2"/>
                     </group>
+                    <group string="Stage" >
+                        <field name="final_rejection_stage"/>
+
+                    </group>
+                    <group string="Administrative Actions" attrs="{'invisible': [('final_rejection_stage', '=', True)]}" >
+                        <field name="employee_created"/>
+                        <field name="manager_approved"/>
+                        <field name="show_button_next"/>
+                        <field name="show_button_previous"/>
+                        <field name="final_rejection"/>
+
+                    </group>
+
+                    <group string="You can control the stage navigation according to your needs."
+
+                           attrs="{'invisible': ['|', ('final_rejection_stage', '=', True), '|', ('employee_created', '=', True), ('manager_approved', '=', True)]}">
+
+
+                        <field name="needs_approval"/>
+                        <field name="is_group_approver"
+                               attrs="{'invisible': [('needs_approval', '=', False)]}"/>
+                        <field name="user_id"
+                               attrs="{'invisible': ['|', ('needs_approval', '=', False), ('is_group_approver', '=', True)]}"/>
+                        <field name="group_id" attrs="{'invisible': [('is_group_approver', '=', False)]}"/>
+
+                    </group>
                 </sheet>
             </form>
         </field>
@@ -548,12 +574,21 @@
         <field name="arch" type="xml">
             <form string="Helpdesk Ticket">
                 <header>
+                    <field name="show_button_next" invisible="1"/>
                     <field name="is_self_assigned" invisible="1"/>
+                    <field name="show_button_previous" invisible="1"/>
+                    <field name="show_button_rejection" invisible="1"/>
+                    <field name="stage_id" widget="statusbar" options="{'fold_field': 'fold'}" readonly="1"/>
+
                     <button name="assign_ticket_to_self" string="Assign To Me" type="object" class="oe_highlight"
                             groups="odex25_helpdesk.group_odex25_helpdesk_user"
                             attrs="{'invisible': [('is_self_assigned', '=', True)]}"/>
-                    <field name="stage_id" widget="statusbar"
-                           options="{'clickable': '1', 'fold_field': 'fold'}"/>
+
+                    <button name="action_confirm" string="Send" type="object" class="btn-primary"
+                        attrs="{'invisible': [('show_button_next', '=', False)]}" />
+                    <button name="action_back" string="Previous" type="object" class="btn-secondary" attrs="{'invisible': [('show_button_previous', '=', False)]}"/>
+                    <button name="action_rejection" string="Rejection"    type="object" class="btn-primary"
+                        attrs="{'invisible': [('show_button_rejection', '=', False)]}" />
                 </header>
                 <sheet>
                     <field name="legend_blocked" invisible="1"/>