transfare modul

odex25_helpdesk/helpdesk_employee_request/__init__.py

@@ -0,0 +1,4 @@
+# -*- coding: utf-8 -*-
+# Part of Odoo. See LICENSE file for full copyright and licensing details.
+
+from . import models

odex25_helpdesk/helpdesk_employee_request/__manifest__.py

@@ -0,0 +1,20 @@
+# -*- coding: utf-8 -*-
+# Part of Odoo. See LICENSE file for full copyright and licensing details.
+
+{
+    'name': 'EXP Helpdesk Employee Request',
+    'summary': 'adding menu for employees to request tickets in helpdesk',
+    'author': "Expert Co. Ltd.",
+    'website': "http://www.exp-sa.com",
+    'depends': ['odex25_helpdesk'],
+    'description': """
+        Adding menu for employees to request tickets in helpdesk
+    """,
+    'auto_install': True,
+    'data': [
+        'security/employee_request_security.xml',
+        'security/ir.model.access.csv',
+        'views/help_request_view.xml',
+    ],
+    'license': '',
+}

odex25_helpdesk/helpdesk_employee_request/i18n/ar_001.po

@@ -0,0 +1,189 @@
+# Translation of Odoo Server.
+# This file contains the translation of the following modules:
+# 	* helpdesk_employee_request
+#
+msgid ""
+msgstr ""
+"Project-Id-Version: Odoo Server 14.0\n"
+"Report-Msgid-Bugs-To: \n"
+"POT-Creation-Date: 2022-10-24 12:58+0000\n"
+"PO-Revision-Date: 2022-10-24 12:58+0000\n"
+"Last-Translator: \n"
+"Language-Team: \n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: \n"
+"Plural-Forms: \n"
+
+#. module: helpdesk_employee_request
+#: model_terms:ir.ui.view,arch_db:helpdesk_employee_request.odex25_helpdesk_ticket_vip_view_form
+#: model_terms:ir.ui.view,arch_db:helpdesk_employee_request.ticket_request_view_form
+msgid "Description of the ticket..."
+msgstr "وصف التذكرة..."
+
+#. module: helpdesk_employee_request
+#: model:ir.model.fields,field_description:helpdesk_employee_request.field_odex25_helpdesk_ticket__display_name
+msgid "Display Name"
+msgstr "الاسم المعروض"
+
+#. module: helpdesk_employee_request
+#: model_terms:ir.ui.view,arch_db:helpdesk_employee_request.odex25_helpdesk_ticket_vip_view_form
+#: model_terms:ir.ui.view,arch_db:helpdesk_employee_request.ticket_request_view_form
+msgid "Customer"
+msgstr "الموظف / العميل"
+
+#. module: helpdesk_employee_request
+#: model:odex25_helpdesk.stage,name:helpdesk_employee_request.stage_in_employee_request
+msgid "Employee Request"
+msgstr "طلب موظف"
+
+#. module: helpdesk_employee_request
+#: model:ir.ui.menu,name:helpdesk_employee_request.menu_helpdesk_employee_request
+msgid "Employee Request Helpdesk"
+msgstr "طلبات موظفين"
+
+#. module: helpdesk_employee_request
+#: model:ir.actions.act_window,name:helpdesk_employee_request.action_helpdesk_ticket_employee_request
+msgid "Employee Request Tickets"
+msgstr "تذاكر طلبات الموظفين"
+
+#. module: helpdesk_employee_request
+#: model:odex25_helpdesk.team,name:helpdesk_employee_request.helpdesk_team_employee_request
+msgid "Employee Request's"
+msgstr "طلبات الموظفين"
+
+#. module: helpdesk_employee_request
+#: model:res.groups,name:helpdesk_employee_request.group_helpdesk_employee
+msgid "Employee request"
+msgstr "طلب موظف"
+
+#. module: helpdesk_employee_request
+#: model:ir.ui.menu,name:helpdesk_employee_request.menu_helpdesk_employee
+msgid "Helpdesk"
+msgstr "مكتب المساعدة"
+
+#. module: helpdesk_employee_request
+#: model:ir.model,name:helpdesk_employee_request.model_odex25_helpdesk_ticket
+#: model_terms:ir.ui.view,arch_db:helpdesk_employee_request.odex25_helpdesk_ticket_vip_view_form
+#: model_terms:ir.ui.view,arch_db:helpdesk_employee_request.ticket_request_view_form
+msgid "Helpdesk Ticket"
+msgstr "التذاكر"
+
+#. module: helpdesk_employee_request
+#: model:ir.model.fields,field_description:helpdesk_employee_request.field_odex25_helpdesk_ticket__id
+msgid "ID"
+msgstr "المُعرف"
+
+#. module: helpdesk_employee_request
+#: model:ir.model.fields,field_description:helpdesk_employee_request.field_odex25_helpdesk_ticket__is_internal_team
+msgid "Internal Team"
+msgstr "فريق داخلي"
+
+#. module: helpdesk_employee_request
+#: model:ir.model.fields,field_description:helpdesk_employee_request.field_odex25_helpdesk_ticket__is_submitted
+msgid "Is Submitted"
+msgstr "يقدم"
+
+#. module: helpdesk_employee_request
+#: model:ir.model.fields,field_description:helpdesk_employee_request.field_odex25_helpdesk_ticket__ticket_service_type
+msgid "Kanban State"
+msgstr ""
+
+#. module: helpdesk_employee_request
+#: model:ir.model.fields,field_description:helpdesk_employee_request.field_odex25_helpdesk_ticket____last_update
+msgid "Last Modified on"
+msgstr "آخر تعديل في"
+
+#. module: helpdesk_employee_request
+#: model_terms:ir.actions.act_window,help:helpdesk_employee_request.action_helpdesk_ticket_employee_request
+#: model_terms:ir.actions.act_window,help:helpdesk_employee_request.action_helpdesk_ticket_vip_request
+msgid "No tickets to display."
+msgstr "لايوجد تذاكر لعرضها"
+
+#. module: helpdesk_employee_request
+#: model:ir.model.fields.selection,name:helpdesk_employee_request.selection__odex25_helpdesk_ticket__ticket_service_type__request
+msgid "Request"
+msgstr "طلب"
+
+#. module: helpdesk_employee_request
+#: model:ir.model.fields,field_description:helpdesk_employee_request.field_odex25_helpdesk_ticket__requester_id
+msgid "Requester"
+msgstr "مقدم الطلب"
+
+#. module: helpdesk_employee_request
+#: model:ir.model.fields.selection,name:helpdesk_employee_request.selection__odex25_helpdesk_ticket__ticket_service_type__secretary
+#: model:res.groups,name:helpdesk_employee_request.group_helpdesk_Secretary
+msgid "Secretary"
+msgstr "السكرتير"
+
+#. module: helpdesk_employee_request
+#: model_terms:ir.ui.view,arch_db:helpdesk_employee_request.odex25_helpdesk_ticket_vip_view_form
+#: model_terms:ir.ui.view,arch_db:helpdesk_employee_request.ticket_request_view_form
+msgid "Subject..."
+msgstr "الموضوع"
+
+#. module: helpdesk_employee_request
+#: model_terms:ir.ui.view,arch_db:helpdesk_employee_request.odex25_helpdesk_tickets_employee_request_view_tree
+#: model_terms:ir.ui.view,arch_db:helpdesk_employee_request.odex25_helpdesk_tickets_vip_view_tree
+msgid "Ticket Name"
+msgstr "إسم التذكرة"
+
+#. module: helpdesk_employee_request
+#: model_terms:ir.ui.view,arch_db:helpdesk_employee_request.odex25_helpdesk_tickets_employee_request_view_tree
+#: model_terms:ir.ui.view,arch_db:helpdesk_employee_request.odex25_helpdesk_tickets_vip_view_tree
+msgid "Tickets"
+msgstr "التذاكر"
+
+#. module: helpdesk_employee_request
+#: model:ir.model.fields.selection,name:helpdesk_employee_request.selection__odex25_helpdesk_ticket__ticket_service_type__vip
+msgid "VIP"
+msgstr ""
+
+#. module: helpdesk_employee_request
+#: model:res.groups,name:helpdesk_employee_request.group_helpdesk_vip_employee
+msgid "VIP Employee"
+msgstr "VIP موظف"
+
+#. module: helpdesk_employee_request
+#: model:ir.ui.menu,name:helpdesk_employee_request.menu_helpdesk_vip_employee_request
+msgid "VIP Employee Helpdesk"
+msgstr "VIP تذاكر موظف"
+
+#. module: helpdesk_employee_request
+#: model:odex25_helpdesk.stage,name:helpdesk_employee_request.stage_in_vip_employee_request
+msgid "VIP Employee Request"
+msgstr "VIP طلب موظف"
+
+#. module: helpdesk_employee_request
+#: model:ir.actions.act_window,name:helpdesk_employee_request.action_helpdesk_ticket_vip_request
+msgid "VIP Employee Request Tickets"
+msgstr "VIP تذاكر طلب موظف"
+
+#. module: helpdesk_employee_request
+#: model:odex25_helpdesk.team,name:helpdesk_employee_request.helpdesk_team_vip_employee_request
+msgid "VIP Employee Request's"
+msgstr "VIP طلب موظف"
+
+#. module: helpdesk_employee_request
+#: model:ir.model.fields,field_description:helpdesk_employee_request.field_odex25_helpdesk_ticket__is_vip_team
+msgid "VIP Team"
+msgstr "VIP فريق"
+
+#. module: helpdesk_employee_request
+#: model:odex25_helpdesk.stage,legend_done:helpdesk_employee_request.stage_in_employee_request
+#: model:odex25_helpdesk.stage,legend_done:helpdesk_employee_request.stage_in_vip_employee_request
+msgid "جاهز"
+msgstr ""
+
+#. module: helpdesk_employee_request
+#: model:odex25_helpdesk.stage,legend_normal:helpdesk_employee_request.stage_in_employee_request
+#: model:odex25_helpdesk.stage,legend_normal:helpdesk_employee_request.stage_in_vip_employee_request
+msgid "قيد التنفيذ"
+msgstr ""
+
+#. module: helpdesk_employee_request
+#: model:odex25_helpdesk.stage,legend_blocked:helpdesk_employee_request.stage_in_employee_request
+#: model:odex25_helpdesk.stage,legend_blocked:helpdesk_employee_request.stage_in_vip_employee_request
+msgid "محجوب"
+msgstr ""
+

odex25_helpdesk/helpdesk_employee_request/models/__init__.py

@@ -0,0 +1,4 @@
+# -*- coding: utf-8 -*-
+# Part of Odoo. See LICENSE file for full copyright and licensing details.
+
+from . import helpdesk

odex25_helpdesk/helpdesk_employee_request/models/helpdesk.py

@@ -0,0 +1,80 @@
+# -*- coding: utf-8 -*-
+# Part of Odoo. See LICENSE file for full copyright and licensing details.
+
+from odoo import api, fields, models, tools, _
+from lxml import etree
+import json
+import simplejson
+import logging
+
+_logger = logging.getLogger(__name__)
+
+
+class HelpdeskTicket(models.Model):
+    _inherit = 'odex25_helpdesk.ticket'
+
+    def _default_team_id(self):
+
+        team_id = False
+        if self.user_has_groups('helpdesk_employee_request.group_helpdesk_Secretary'):
+            if self._context.get('default_ticket_service_type') == 'request':
+                team_id = self.env['odex25_helpdesk.team'].search([('is_internal_team', '=', False)], limit=1).id
+            elif self._context.get('default_ticket_service_type') == 'vip':
+                team_id = self.env['odex25_helpdesk.team'].search([('is_vip_team', '=', True)], limit=1).id
+        elif self.user_has_groups('helpdesk_employee_request.group_helpdesk_employee'):
+            team_id = self.env['odex25_helpdesk.team'].search([('is_internal_team', '=', False)], limit=1).id
+        elif self.user_has_groups('helpdesk_employee_request.group_helpdesk_vip_employee'):
+            team_id = self.env['odex25_helpdesk.team'].search([('is_vip_team', '=', True)], limit=1).id
+
+        return team_id
+
+    team_id = fields.Many2one('odex25_helpdesk.team', string='Helpdesk Team', default=_default_team_id, index=True)
+
+    requester_id = fields.Many2one('res.users')
+    is_submitted = fields.Boolean(default=False)
+    is_vip_team = fields.Boolean(related="team_id.is_vip_team", readonly=True)
+    is_internal_team = fields.Boolean(related="team_id.is_internal_team", readonly=True)
+    ticket_service_type = fields.Selection([
+        ('vip', 'VIP'),
+        ('request', 'Request'),
+        ('secretary', 'Secretary')])
+
+    @api.model
+    def create(self, vals):
+        """
+            prevent editing after saving the record
+        """
+        record = super(HelpdeskTicket, self).create(vals)
+        record.is_submitted = True
+        record.active = True
+        return record
+
+    @api.onchange('partner_id')
+    def set_requester(self):
+        """
+            get the partner of the user
+        """
+        user = self.env['res.users'].search([('partner_id', '=', self.partner_id.id)], limit=1)
+        self.requester_id = user.id
+
+    def submit_to_user(self):
+        """
+            set the flag to true so fields be readonly and go to next stage
+        """
+        for rec in self:
+            rec.is_submitted = True
+            rec.active = True
+        self.fields_view_get(view_type='form')
+
+    @api.model
+    @api.onchange('requester_id')
+    def _get_customer_from_requester(self):
+        """
+            setting customer value from requester id
+        """
+        if self._context.get('employee_request'):
+            self.requester_id = self.env.uid
+            self.partner_id = self.requester_id.partner_id.id
+            self.partner_email = self.partner_id.email
+            res = {'domain': {'partner_id': [('id', '=', [self.requester_id.partner_id.id])]}}
+            return res

odex25_helpdesk/helpdesk_employee_request/security/employee_request_security.xml

@@ -0,0 +1,53 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<odoo>
+    <data>
+
+
+        <record id="group_helpdesk_employee" model="res.groups">
+            <field name="name">Employee request</field>
+            <field name="implied_ids" eval="[(4, ref('base.group_user'))]"/>
+            <field name="category_id" ref="base.module_category_services_helpdesk"/>
+        </record>
+
+        <record id="group_helpdesk_vip_employee" model="res.groups">
+            <field name="name">VIP Employee</field>
+            <field name="implied_ids" eval="[(4, ref('base.group_user'))]"/>
+            <field name="category_id" ref="base.module_category_services_helpdesk"/>
+        </record>
+
+
+        <record id="group_helpdesk_Secretary" model="res.groups">
+            <field name="name">Secretary</field>
+            <field name="implied_ids"
+                   eval="[(4, ref('group_helpdesk_employee')),(4,ref('group_helpdesk_vip_employee'))]"/>
+            <field name="category_id" ref="base.module_category_services_helpdesk"/>
+        </record>
+        <record id="helpdesk_ticket_employee_rule" model="ir.rule">
+            <field name="name">Helpdesk Employee</field>
+            <field name="model_id" ref="model_odex25_helpdesk_ticket"/>
+            <field name="global" eval="True"/>
+           <field name="domain_force">[('requester_id','=',user.id)]</field>
+            <field name="groups"
+                   eval="[(4, ref('helpdesk_employee_request.group_helpdesk_employee')),(4, ref('helpdesk_employee_request.group_helpdesk_vip_employee'))]"/>
+        </record>
+
+        <record id="helpdesk_team_secretary_rule" model="ir.rule">
+            <field name="name">Helpdesk Secretary</field>
+            <field name="model_id" ref="odex25_helpdesk.model_odex25_helpdesk_ticket"/>
+            <field name="global" eval="True"/>
+            <field name="domain_force">[('requester_id','=',user.id)]</field>
+            <field name="groups" eval="[(4, ref('helpdesk_employee_request.group_helpdesk_Secretary'))]"/>
+        </record>
+
+         <record id="group_odex25_helpdesk_user_rule" model="ir.rule">
+            <field name="name">Helpdesk User</field>
+            <field name="model_id" ref="model_odex25_helpdesk_ticket"/>
+            <field name="global" eval="True"/>
+            <field name="domain_force">[('requester_id','=',user.id)]</field>
+            <field name="groups"
+                   eval="[(4, ref('odex25_helpdesk.group_odex25_helpdesk_user'))]"/>
+        </record>
+
+
+    </data>
+</odoo>

odex25_helpdesk/helpdesk_employee_request/security/ir.model.access.csv

@@ -0,0 +1,39 @@
+id,name,model_id:id,group_id:id,perm_read,perm_write,perm_create,perm_unlink
+employee_access_helpdesk_tag,helpdesk.tag,odex25_helpdesk.model_odex25_helpdesk_tag,helpdesk_employee_request.group_helpdesk_employee,1,1,1,1
+employee_access_helpdesk_sla,helpdesk.sla,odex25_helpdesk.model_odex25_helpdesk_sla,helpdesk_employee_request.group_helpdesk_employee,1,0,0,0
+employee_access_helpdesk_stage,helpdesk.stage,odex25_helpdesk.model_odex25_helpdesk_stage,helpdesk_employee_request.group_helpdesk_employee,1,0,0,0
+employee_access_helpdesk_ticket,helpdesk.ticket,odex25_helpdesk.model_odex25_helpdesk_ticket,helpdesk_employee_request.group_helpdesk_employee,1,1,1,1
+employee_access_helpdesk_team_public,helpdesk.team,odex25_helpdesk.model_odex25_helpdesk_team,helpdesk_employee_request.group_helpdesk_employee,1,0,0,0
+employee_access_helpdesk_ticket_type_manager,helpdesk.ticket.type.manager,odex25_helpdesk.model_odex25_helpdesk_ticket_type,helpdesk_employee_request.group_helpdesk_employee,1,0,0,0
+employee_access_analytic_account_heldpdesk_user,analytic.account.helpdesk.user,analytic.model_account_analytic_account,helpdesk_employee_request.group_helpdesk_employee,1,1,0,0
+employee_access_analytic_line_heldpdesk_user,analytic.line.helpdesk.user,analytic.model_account_analytic_line,helpdesk_employee_request.group_helpdesk_employee,1,1,1,1
+employee_access_sla_status_user,model_odex25_helpdesk_sla_status.user,odex25_helpdesk.model_odex25_helpdesk_sla_status,helpdesk_employee_request.group_helpdesk_employee,1,1,1,1
+
+employee_access_employee_service_category,employee.service.category,odex25_helpdesk.model_service_category,helpdesk_employee_request.group_helpdesk_employee,1,0,0,0
+employee_access_employee_helpdesk_service,employee.helpdesk.service,odex25_helpdesk.model_helpdesk_service,helpdesk_employee_request.group_helpdesk_employee,1,0,0,0
+
+
+
+access_helpdesk_tag_vip_employee,helpdesk.tag.vip_employee,odex25_helpdesk.model_odex25_helpdesk_tag,helpdesk_employee_request.group_helpdesk_vip_employee,1,1,1,1
+access_helpdesk_sla_vip_employee,helpdesk.sla.vip_employee,odex25_helpdesk.model_odex25_helpdesk_sla,helpdesk_employee_request.group_helpdesk_vip_employee,1,0,0,0
+access_helpdesk_stage_vip_employee,helpdesk.stage.vip_employee,odex25_helpdesk.model_odex25_helpdesk_stage,helpdesk_employee_request.group_helpdesk_vip_employee,1,0,0,0
+access_helpdesk_ticket_vip_employee,helpdesk.ticket.vip_employee,odex25_helpdesk.model_odex25_helpdesk_ticket,helpdesk_employee_request.group_helpdesk_vip_employee,1,1,1,1
+access_helpdesk_team_public_vip_employee,helpdesk.team.vip_employee,odex25_helpdesk.model_odex25_helpdesk_team,helpdesk_employee_request.group_helpdesk_vip_employee,1,0,0,0
+access_helpdesk_ticket_type_manager_vip_employee,helpdesk.ticket.type.manager.vip_employee,odex25_helpdesk.model_odex25_helpdesk_ticket_type,helpdesk_employee_request.group_helpdesk_vip_employee,1,0,0,0
+access_analytic_account_heldpdesk_user_vip_employee,analytic.account.helpdesk.user.vip_employee,analytic.model_account_analytic_account,helpdesk_employee_request.group_helpdesk_vip_employee,1,1,0,0
+access_analytic_line_heldpdesk_user_vip_employee,analytic.line.helpdesk.user.vip_employee,analytic.model_account_analytic_line,helpdesk_employee_request.group_helpdesk_vip_employee,1,1,1,1
+employee_access_sla_status_vip,model_odex25_helpdesk_sla_status.vip,odex25_helpdesk.model_odex25_helpdesk_sla_status,helpdesk_employee_request.group_helpdesk_vip_employee,1,1,1,1
+employee_access_vip_service_category,vip.service.category,odex25_helpdesk.model_service_category,helpdesk_employee_request.group_helpdesk_vip_employee,1,0,0,0
+employee_access_vip_helpdesk_service,vip.helpdesk.service,odex25_helpdesk.model_helpdesk_service,helpdesk_employee_request.group_helpdesk_vip_employee,1,0,0,0
+
+access_helpdesk_tag_secretary_employee,helpdesk.tag.vip_employee,odex25_helpdesk.model_odex25_helpdesk_tag,helpdesk_employee_request.group_helpdesk_Secretary,1,1,1,1
+access_helpdesk_sla_secretary_employee,helpdesk.sla.vip_employee,odex25_helpdesk.model_odex25_helpdesk_sla,helpdesk_employee_request.group_helpdesk_Secretary,1,0,0,0
+access_helpdesk_stage_secretary_employee,helpdesk.stage.vip_employee,odex25_helpdesk.model_odex25_helpdesk_stage,helpdesk_employee_request.group_helpdesk_Secretary,1,0,0,0
+access_helpdesk_ticket_secretary_employee,helpdesk.ticket.vip_employee,odex25_helpdesk.model_odex25_helpdesk_ticket,helpdesk_employee_request.group_helpdesk_Secretary,1,1,1,1
+access_helpdesk_team_public_secretary_employee,helpdesk.team.vip_employee,odex25_helpdesk.model_odex25_helpdesk_team,helpdesk_employee_request.group_helpdesk_Secretary,1,0,0,0
+access_helpdesk_ticket_type_manager_secretary_employee,helpdesk.ticket.type.manager.vip_employee,odex25_helpdesk.model_odex25_helpdesk_ticket_type,helpdesk_employee_request.group_helpdesk_Secretary,1,0,0,0
+access_analytic_account_heldpdesk_user_secretary_employee,analytic.account.helpdesk.user.vip_employee,analytic.model_account_analytic_account,helpdesk_employee_request.group_helpdesk_Secretary,1,1,0,0
+access_analytic_line_heldpdesk_user_secretary_employee,analytic.line.helpdesk.user.vip_employee,analytic.model_account_analytic_line,helpdesk_employee_request.group_helpdesk_Secretary,1,1,1,1
+employee_access_sla_status_secretary,model_odex25_helpdesk_sla_status.secretary,odex25_helpdesk.model_odex25_helpdesk_sla_status,helpdesk_employee_request.group_helpdesk_Secretary,1,1,1,1
+employee_access_secretary_service_category,secretary.service.category,odex25_helpdesk.model_service_category,helpdesk_employee_request.group_helpdesk_Secretary,1,0,0,0
+employee_access_secretary_helpdesk_service,secretary.helpdesk.service,odex25_helpdesk.model_helpdesk_service,helpdesk_employee_request.group_helpdesk_Secretary,1,0,0,0

odex25_helpdesk/helpdesk_employee_request/views/help_request_view.xml

@@ -0,0 +1,212 @@
+<?xml version="1.0" encoding="utf-8"?>
+<odoo>
+
+    <record id="odex25_helpdesk_tickets_vip_view_tree" model="ir.ui.view">
+        <field name="name">odex25_helpdesk.ticket.vip.tree</field>
+        <field name="model">odex25_helpdesk.ticket</field>
+        <field name="arch" type="xml">
+            <tree string="Tickets" multi_edit="1" sample="1">
+                <field name="team_id" invisible="1" readonly="1"/>
+                <field name="display_name" string="Ticket Name" readonly="1"/>
+                <field name="partner_id" optional="show"/>
+                <field name="priority" optional="hide"/>
+                 <field name="on_behalf" groups="odex25_helpdesk.group_odex25_helpdesk_on_behalf"/>
+                <field name="stage_id" optional="show" readonly="1"/>
+                <field name="company_id" groups="base.group_multi_company" optional="show" readonly="1"/>
+            </tree>
+        </field>
+    </record>
+
+    <record id="odex25_helpdesk_tickets_employee_request_view_tree" model="ir.ui.view">
+        <field name="name">odex25_helpdesk.ticket.request.tree</field>
+        <field name="model">odex25_helpdesk.ticket</field>
+        <field name="arch" type="xml">
+            <tree string="Tickets" multi_edit="1" sample="1">
+                <field name="team_id" invisible="1" readonly="1"/>
+                <field name="display_name" string="Ticket Name" readonly="1"/>
+                <field name="partner_id" optional="show" />
+                <field name="priority" optional="hide"/>
+                 <field name="on_behalf" groups="odex25_helpdesk.group_odex25_helpdesk_on_behalf"/>
+                <field name="stage_id" optional="show" readonly="1"/>
+                <field name="company_id" groups="base.group_multi_company" optional="show" readonly="1"/>
+            </tree>
+        </field>
+    </record>
+
+    <record id="odex25_helpdesk_ticket_vip_view_form" model="ir.ui.view">
+        <field name="name">odex25_helpdesk.ticket.vip.form</field>
+        <field name="model">odex25_helpdesk.ticket</field>
+        <field name="groups_id"
+               eval="[(4, ref('helpdesk_employee_request.group_helpdesk_vip_employee'))]"/>
+        <field name="arch" type="xml">
+            <form string="Helpdesk Ticket">
+                <header>
+                    <field name="stage_id" widget="statusbar" attrs="{'clickable':[('requester_id','!=',False)]}"
+                           options="{'fold_field': 'fold'}"/>
+                </header>
+                <sheet>
+                    <div class="oe_title">
+                        <h1>
+                            <field name="name" class="field_name" placeholder="Subject..." attrs="{'readonly':[('is_submitted','=',True)]}"/>
+                        </h1>
+                    </div>
+                    <group>
+                        <group>
+                            <field name="active" invisible="1"/>
+                            <field name="requester_id" invisible="1"/>
+                            <field name="is_submitted" invisible="1"/>
+                            <field name="team_id" domain="[('is_vip_team','=',True)]" attrs="{'readonly':[('is_submitted','=',True)]}" options='{"no_open": True, "no_create": True}'/>
+                        </group>
+                        <group>
+                            <field name="partner_id" string="Customer"
+                                   options='{"no_open": True, "no_create": True}'/>
+                            <field name="partner_email" readonly="1"/>
+                            <field name="on_behalf" attrs="{'readonly':[('is_submitted','=',True)]}" groups="odex25_helpdesk.group_odex25_helpdesk_on_behalf"/>
+                        </group>
+                    </group>
+                    <field name="description" attrs="{'readonly':[('is_submitted','=',True)]}" class="field_description" placeholder="Description of the ticket..."/>
+                </sheet>
+                <div class="oe_chatter">
+                    <field name="message_follower_ids"/>
+                    <!--                    <field name="activity_ids"  />-->
+                    <field name="message_ids" options="{'post_refresh': 'recipients'}"/>
+                </div>
+            </form>
+        </field>
+    </record>
+
+    <record id="ticket_request_view_form" model="ir.ui.view">
+        <field name="name">odex25_helpdesk.ticket.request.form</field>
+        <field name="model">odex25_helpdesk.ticket</field>
+        <field name="groups_id"
+               eval="[(4, ref('helpdesk_employee_request.group_helpdesk_employee'))]"/>
+        <field name="arch" type="xml">
+            <form string="Helpdesk Ticket">
+                <header>
+                    <field name="stage_id" widget="statusbar" attrs="{'clickable':[('requester_id','!=',False)]}"
+                           options="{'fold_field': 'fold'}"/>
+                </header>
+                <sheet>
+                    <div class="oe_title">
+                        <h1>
+                            <field name="name" class="field_name" placeholder="Subject..." attrs="{'readonly':[('is_submitted','=',True)]}"/>
+                        </h1>
+                    </div>
+                    <group>
+                        <group>
+                            <field name="requester_id" invisible="1"/>
+                            <field name="is_submitted" invisible="1"/>
+                            <field name="active" invisible="1"/>
+                            <field name="team_id" options='{"no_open": True, "no_create": True}'
+                                   domain="[('is_internal_team', '=', False),('is_vip_team','=',False)]" attrs="{'readonly':[('is_submitted','=',True)]}"/>
+                            <field name="category_id" required="1" attrs="{'readonly':[('is_submitted','=',True)]}" options='{"no_open": True, "no_create": True}'/>
+                            <field name="service_id" domain="[('category_id','=',category_id)]" options='{"no_open": True, "no_create": True}' required="1" attrs="{'readonly':[('is_submitted','=',True)]}"/>
+                        </group>
+                        <group>
+                            <field name="partner_id"  string="Customer"
+                                   options='{"no_open": True, "no_create": True}'/>
+                            <field name="partner_email" readonly="1"/>
+                            <field name="department_id" readonly="1" options='{"no_open": True, "no_create": True}'/>
+                            <field name="on_behalf" groups="odex25_helpdesk.group_odex25_helpdesk_on_behalf" attrs="{'readonly':[('is_submitted','=',True)]}"/>
+                        </group>
+                    </group>
+                    <field name="description" class="field_description" placeholder="Description of the ticket..." attrs="{'readonly':[('is_submitted','=',True)]}"/>
+                </sheet>
+                <div class="oe_chatter">
+                    <field name="message_follower_ids"/>
+                    <field name="message_ids" options="{'post_refresh': 'recipients'}"/>
+                </div>
+            </form>
+        </field>
+    </record>
+
+
+    <record id="action_helpdesk_ticket_employee_request" model="ir.actions.act_window">
+        <field name="name">Employee Request Tickets</field>
+        <field name="res_model">odex25_helpdesk.ticket</field>
+        <field name="view_mode">tree,form</field>
+        <field name="context" eval="{
+            'employee_request': True,
+            'default_active': False,
+            'default_ticket_service_type': 'request',
+            'default_is_internal_team': False,
+            'active_test':False,
+            'active_test':False,
+            }"/>
+        <field name="domain">[('ticket_service_type','=','request'),('requester_id','=',uid)]</field>
+        <field name="help" type="html">
+            <p>
+                No tickets to display.
+            </p>
+        </field>
+    </record>
+
+    <record id="action_helpdesk_ticket_vip_request" model="ir.actions.act_window">
+        <field name="name">VIP Employee Request Tickets</field>
+        <field name="res_model">odex25_helpdesk.ticket</field>
+        <field name="view_mode">tree,form</field>
+        <field name="context" eval="{
+            'employee_request': True,
+            'default_active': False,
+             'default_ticket_service_type': 'vip',
+            'active_test':False,
+            'active_test':False}"/>
+        <field name="domain">
+            [('ticket_service_type','=','vip'),('requester_id','=',uid)]
+        </field>
+        <field name="help" type="html">
+            <p>
+                No tickets to display.
+            </p>
+        </field>
+    </record>
+
+    <record model="ir.actions.act_window.view" id="action_vip_tree">
+        <field name="sequence" eval="1"/>
+        <field name="view_mode">tree</field>
+        <field name="view_id" ref="odex25_helpdesk_tickets_vip_view_tree"/>
+        <field name="act_window_id" ref="action_helpdesk_ticket_vip_request"/>
+    </record>
+
+    <record model="ir.actions.act_window.view" id="action_vip_form">
+        <field name="sequence" eval="2"/>
+        <field name="view_mode">form</field>
+        <field name="view_id" ref="odex25_helpdesk_ticket_vip_view_form"/>
+        <field name="act_window_id" ref="action_helpdesk_ticket_vip_request"/>
+    </record>
+
+
+    <record model="ir.actions.act_window.view" id="emp_req_action">
+        <field name="sequence" eval="3"/>
+        <field name="view_mode">form</field>
+        <field name="view_id" ref="ticket_request_view_form"/>
+        <field name="act_window_id" ref="action_helpdesk_ticket_employee_request"/>
+    </record>
+
+
+    <record model="ir.actions.act_window.view" id="action_request_tree">
+        <field name="sequence" eval="1"/>
+        <field name="view_mode">tree</field>
+        <field name="view_id" ref="odex25_helpdesk_tickets_employee_request_view_tree"/>
+        <field name="act_window_id" ref="action_helpdesk_ticket_employee_request"/>
+    </record>
+
+
+    <menuitem id="menu_helpdesk_employee" name="Helpdesk"
+              web_icon="odex25_helpdesk,static/description/icon.png"
+              groups="helpdesk_employee_request.group_helpdesk_employee,helpdesk_employee_request.group_helpdesk_vip_employee,helpdesk_employee_request.group_helpdesk_Secretary"/>
+
+    <menuitem id="menu_helpdesk_vip_employee_request" name="VIP Employee Helpdesk"
+              parent="menu_helpdesk_employee"
+              sequence="10"
+              action="action_helpdesk_ticket_vip_request"
+              groups="helpdesk_employee_request.group_helpdesk_vip_employee,helpdesk_employee_request.group_helpdesk_Secretary"/>
+
+    <menuitem id="menu_helpdesk_employee_request" name="Employee Request Helpdesk"
+              parent="menu_helpdesk_employee"
+              sequence="12"
+              action="action_helpdesk_ticket_employee_request"
+              groups="helpdesk_employee_request.group_helpdesk_employee,helpdesk_employee_request.group_helpdesk_Secretary"/>
+
+
+</odoo>