some details
This commit is contained in:
mohammed-alkhazrji
parent
9180a6a410
commit
ed2d36e245
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@ -135,7 +135,7 @@
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</group>
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<group>
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<field name="partner_id" string="Customer"
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attrs="{'readonly':[('is_read_only_ticket','=',True)]}"
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aattrs="{'readonly':[('is_submitted','=',True)]}"
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options='{"no_open": True, "no_create": True}'/>
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<field name="partner_email" readonly="1"/>
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<field name="department_id" readonly="1" options='{"no_open": True, "no_create": True}'/>
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@ -333,22 +333,24 @@ class odex25_helpdeskTicket(models.Model):
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('user_partner_id', '=', self.partner_id.id)
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], limit=1)
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self.manager_id = employee.sudo().parent_id.sudo().user_id.id if employee else False
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self.department_id = employee.department_id.id
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@api.onchange('service_id')
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def _onchange_invoice_date(self):
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if self.service_id:
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self.priority = self.service_id.priority
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@api.onchange('partner_id')
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def onchange_partner_id(self):
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"""
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get the partner of the user
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"""
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user = self.env['res.users'].sudo().search([('partner_id', '=', self.partner_id.id)], limit=1)
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employee_id = self.env['hr.employee'].sudo().search([('user_id', '=', user.id)], limit=1)
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self.department_id = employee_id.department_id
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# @api.onchange('partner_id')
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# def onchange_partner_id(self):
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# """
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# get the partner of the user
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# """
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# user = self.env['res.users'].sudo().search([('partner_id', '=', self.partner_id.id)], limit=1)
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# employee_id = self.env['hr.employee'].sudo().search([('user_id', '=', user.id)], limit=1)
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# self.department_id = employee_id.department_id
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def activity_update(self):
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print("dfjvnd")
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for ticket in self.filtered(lambda request: request.schedule_date):
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ticket.activity_schedule('odex25_helpdesk.mail_act_odex25_helpdesk_assistance',
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fields.Datetime.from_string(ticket.schedule_date).date(),
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@ -590,6 +592,7 @@ class odex25_helpdeskTicket(models.Model):
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('user_partner_id', '=', vals['partner_id'])
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], limit=1)
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vals['manager_id'] = employee.sudo().parent_id.sudo().user_id.id if employee else False
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vals['department_id'] = employee.sudo().department_id.id if employee else False
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# determine partner email for ticket with partner but no email given
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partners = self.env['res.partner'].browse([vals['partner_id'] for vals in list_value if
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@ -640,6 +643,7 @@ class odex25_helpdeskTicket(models.Model):
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return tickets
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def write(self, vals):
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# we set the assignation date (assign_date) to now for tickets that are being assigned for the first time
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# same thing for the closing date
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assigned_tickets = closed_tickets = self.browse()
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@ -617,46 +617,55 @@
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<field name="sla_status_ids" widget="many2many_tags" options="{'color_field': 'color'}"
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readonly="1" groups="odex25_helpdesk.group_use_sla"/>
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</div>
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<group>
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<group>
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<group >
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<group >
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<field name="active" invisible="1"/>
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<field name="team_id" domain="[('is_vip_team','=',False)]" options='{"no_open": True, "no_create": True}'/>
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<field name="category_id" required="1" options='{"no_open": True, "no_create": True}'/>
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<field name="service_id" domain="[('category_id','=',category_id)]" required="1" options='{"no_open": True, "no_create": True}'/>
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<field name="team_id" domain="[('is_vip_team','=',False)]" options='{"no_open": True, "no_create": True}' attrs="{'readonly': [('is_read_only_ticket', '=', True)]}"/>
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<field name="category_id" required="1" options='{"no_open": True, "no_create": True}' attrs="{'readonly': [('is_read_only_ticket', '=', True)]}"/>
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<field name="service_id" domain="[('category_id','=',category_id)]" required="1" options='{"no_open": True, "no_create": True}' attrs="{'readonly': [('is_read_only_ticket', '=', True)]}"/>
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<field name="user_id" class="field_user_id"
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domain="['&', ('id', 'in', domain_user_ids), ('share', '=', False)]"
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widget="many2one_avatar_user" groups="odex25_helpdesk.group_odex25_helpdesk_assignment"/>
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widget="many2one_avatar_user" groups="odex25_helpdesk.group_odex25_helpdesk_assignment" attrs="{'readonly': [('is_read_only_ticket', '=', True)]}"/>
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<field name="domain_user_ids" invisible="1"/>
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<field name="ticket_type_id" invisible="1"/>
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<field name="priority" widget="priority"/>
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<field name="priority" widget="priority" attrs="{'readonly': [('is_read_only_ticket', '=', True)]}"/>
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<field name="tag_ids" widget="many2many_tags" options="{'color_field': 'color'}"
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invisible="1"/>
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<field name="company_id" groups="base.group_multi_company"/>
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<field name="sla_deadline" attrs="{'invisible': [('sla_deadline', '=', False)]}"
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groups="odex25_helpdesk.group_use_sla"/>
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<field name="company_id" groups="base.group_multi_company" attrs="{'readonly': [('is_read_only_ticket', '=', True)]}"/>
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<field name="sla_deadline"
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groups="odex25_helpdesk.group_use_sla" attrs="{
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'invisible': [('sla_deadline', '=', False)],
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'readonly': [('is_read_only_ticket', '=', True)]
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}"/>
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<field name="assistance_user_id" string="Assistance" options='{"no_open": True, "no_create": True}'/>
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<field name="schedule_date"/>
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</group>
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<group>
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<field name="partner_id" class="field_partner_id"
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domain="['|', ('company_id', '=', False), ('company_id', '=', company_id)]"
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widget="res_partner_many2one"/>
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widget="res_partner_many2one" attrs="{'readonly': [('is_read_only_ticket', '=', True)]}"/>
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<field name="partner_name"
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attrs="{'invisible': [('partner_id', '!=', False)]}"/>
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<field name="partner_email" />
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attrs="{'invisible': [('partner_id', '!=', False)], 'readonly': [('is_read_only_ticket', '=', True)]}"/>
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<field name="partner_email" attrs="{'readonly': [('is_read_only_ticket', '=', True)]}"/>
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<field name="email_cc" invisible="1" groups="base.group_no_one"/>
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<!-- <field name="employee_id" readonly="1" string="Employee"-->
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<!-- options='{"no_open": True, "no_create": True}'/>-->
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<!-- <field name="work_email"/>-->
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<field name="phone_no"/>
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<field name="phone_no" attrs="{'readonly': [('is_read_only_ticket', '=', True)]}"/>
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<field name="department_id" readonly="1" options='{"no_open": True, "no_create": True}'/>
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<field name="on_behalf" options='{"no_open": True, "no_create": True}' groups="odex25_helpdesk.group_odex25_helpdesk_on_behalf"/>
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<field name="on_behalf" options='{"no_open": True, "no_create": True}' groups="odex25_helpdesk.group_odex25_helpdesk_on_behalf" attrs="{'readonly': [('is_read_only_ticket', '=', True)]}"/>
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</group>
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</group>
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<field name="emp_req" invisible="1"/>
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<field name="description" class="field_description" attrs="{'readonly':[('emp_req','=',True)]}" placeholder="Description of the ticket..." />
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<field name="description" class="field_description" attrs="{
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'readonly': [
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'|',
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('emp_req', '=', True),
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('is_read_only_ticket', '=', True)
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]
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}" placeholder="Description of the ticket..." />
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</sheet>
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<div class="oe_chatter">
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<field name="message_follower_ids"/>
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