95 lines
3.5 KiB
Python
95 lines
3.5 KiB
Python
# -*- coding: utf-8 -*-
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# Part of Odoo. See LICENSE file for full copyright and licensing details.
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from odoo import api, fields, models, tools, _
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from lxml import etree
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import json
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import simplejson
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import logging
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from odoo.exceptions import UserError, ValidationError
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_logger = logging.getLogger(__name__)
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class HelpdeskTicket(models.Model):
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_inherit = 'odex25_helpdesk.ticket'
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def _default_team_id(self):
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team_id = False
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if self.user_has_groups('helpdesk_employee_request.group_helpdesk_Secretary'):
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if self._context.get('default_ticket_service_type') == 'request':
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team_id = self.env['odex25_helpdesk.team'].search([('is_internal_team', '=', False)], limit=1).id
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elif self._context.get('default_ticket_service_type') == 'vip':
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team_id = self.env['odex25_helpdesk.team'].search([('is_vip_team', '=', True)], limit=1).id
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elif self.user_has_groups('helpdesk_employee_request.group_helpdesk_employee'):
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team_id = self.env['odex25_helpdesk.team'].search([('is_internal_team', '=', False)], limit=1).id
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elif self.user_has_groups('helpdesk_employee_request.group_helpdesk_vip_employee'):
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team_id = self.env['odex25_helpdesk.team'].search([('is_vip_team', '=', True)], limit=1).id
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return team_id
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team_id = fields.Many2one('odex25_helpdesk.team', string='Helpdesk Team', default=_default_team_id, index=True)
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requester_id = fields.Many2one('res.users')
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is_submitted = fields.Boolean(default=False)
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is_vip_team = fields.Boolean(related="team_id.is_vip_team", readonly=True)
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is_internal_team = fields.Boolean(related="team_id.is_internal_team", readonly=True)
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ticket_service_type = fields.Selection([
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('vip', 'VIP'),
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('request', 'Request'),
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('secretary', 'Secretary')])
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# show_button_next = fields.Boolean(related='stage_id.show_button_next', store=True)
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# show_button_previous = fields.Boolean(related='stage_id.show_button_previous', store=True)
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# show_button_rejection = fields.Boolean(related='stage_id.final_rejection', store=True)
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# show_button_draft = fields.Boolean(related='stage_id.final_rejection_stage', store=True)
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@api.model
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def create(self, vals):
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"""
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prevent editing after saving the record
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"""
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record = super(HelpdeskTicket, self).create(vals)
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record.is_submitted = True
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record.active = True
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return record
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@api.onchange('partner_id')
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def set_requester(self):
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"""
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get the partner of the user
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"""
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user = self.env['res.users'].search([('partner_id', '=', self.partner_id.id)], limit=1)
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self.requester_id = user.id
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def submit_to_user(self):
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"""
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set the flag to true so fields be readonly and go to next stage
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"""
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for rec in self:
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rec.is_submitted = True
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rec.active = True
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self.fields_view_get(view_type='form')
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@api.model
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@api.onchange('requester_id')
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def _get_customer_from_requester(self):
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"""
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setting customer value from requester id
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"""
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if self._context.get('employee_request'):
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self.requester_id = self.env.uid
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self.partner_id = self.requester_id.partner_id.id
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self.partner_email = self.partner_id.email
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res = {'domain': {'partner_id': [('id', '=', [self.requester_id.partner_id.id])]}}
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return res
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class odex25_helpdeskStage(models.Model):
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_inherit = 'odex25_helpdesk.stage'
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pass |